Hola, necesito pedir reembolso de dinero, debido a que me cobraron mal

[#1]

Necesito solicitar reembolso de dinero porque me cobraron plan premium siendo plan estudiante y contaba con ese dinero para otro pago, son $2020 cobrados de más.

[OscarDC]

Hey there!

Thank you for reaching out to the Community and welcome. Hope you don't mind me replying in English, as that's the official language of the Community!

Usually, this type of issue happens when the Student discount expires, but it was not renewed before the payment. In this case, we'd recommend checking this article to know how to renew the Premium Student. 

However, since we don't have access to users accounts from the Community, we'd recommend contacting our Customer Support directly, so they can check your account, verify the subscription and help you further with a compensation needed. Keep in mind that the charge needs to be less than 14 days ago for the system to process the refund.

Hope this helps. If anything else comes up, don't hesitate to ask.