I am unable to play some songs.

[VencaMetla]

Plan

Premium

Country

Czechia

My Question or Issue

I am unable to play some songs, they appear on my playlists, they appear in the albums, however, they are grey and I cannot play them. I can interact with them (add them to playlist, put them to the queue (but they wouldn´t appear there), etc.), but that´s all. 

I checked with other users, but they can play the same songs without an issue. 

I have checked and I allowed playing explicit songs (other explicit songs play just fine, and some of the songs I cannot play are not even explicit)

What might be the problem?

[Ivelina]

Hey @VencaMetla,

Welcome to the Community!

There can be different reasons as to why certain songs are greyed out and can't be played. 

Could you check if you have a stable internet connection and possibly try with a different one? It's also a good idea to check if the same thing happens on a different device and if you're in offline mode by any chance. Additionally, if you're using a VPN that can also cause issues with the app's performance so try disabling it if that's the case.

However, if you're still not able to play these songs it's also possible that they're currently unavailable on Spotify or in your region. As availability depends on permissions from rights holders, we can't say if or when certain content will be available again.

Hope this helps clear things up and we're here should you need assistance with something else 🙂