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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7184 Views
  • 49 replies
  • 6 likes
  • Other
  • 7184 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19143 Views
  • 9 replies
  • 2 likes
  • Other
  • 19143 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Repost of topic sins i closed it befor it got solved

PlanFreeCountryDenmarkDevice(Samsung Galaxy 9)Operating System(Android 10) My Question or IssuePodcast whont loade sayes "try again later"I can searce and find podcasts just not play them. Musik works fine.Musik is all good and video podcasts dont wo...

Screenshot_20230813-152833_Spotify.jpg
  • Regular
  • Plan Free Country Denmark Device (Samsung Galaxy 9) Operating System (Android 10)   My Question or Issue Podcast whont loade sayes "try again later" I can searce and find podcasts jus...
  • Susan_GP
  • Moderator
  • 247 Views
  • 3 replies
  • 0 likes
  • Other
  • 247 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Web Player] Can't play recommended songs

I can't play recommended songs under any playlist. I can play songs in playlists and ones I search for. This happens on Firefox and Microsoft Edge. I've tried clearing the cache and cookies, logging in and out, opening a new tab, creating a new playl...

  • Visitor
  • I can't play recommended songs under any playlist. I can play songs in playlists and ones I search for. This happens on Firefox and Microsoft Edge. I've tried clearing the cache and cookies, logging ...
  • oozzyr0fwghmozga6sgg
  • Visitor
  • 4636 Views
  • 24 replies
  • 8 likes
  • Other
  • 4636 Views
  • 24 replies
  • 8 likes

Tunecore reuploaded track NOT updated

Hi, i have re-uploaded a track on Tunecore. They said it would take 1-2 weeks to see the updated track on spotify. More than a month has passed and nothing has changed. What should I do? Please help!

  • Newbie
  • Hi, i have re-uploaded a track on Tunecore. They said it would take 1-2 weeks to see the updated track on spotify. More than a month has passed and nothing has changed. What should I do? &nbsp...
  • Dj_Ugo
  • Visitor
  • 356 Views
  • 2 replies
  • 0 likes
  • Other
  • 356 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Podcast whont loade

PlanFreeCountryDenmarkDevice(Samsung Galaxy 9)Operating System(Android 10) My Question or IssuePodcast whont loade sayes "try again later"I can searce and find podcasts just not play them. Musik works fine.

  • Regular
  • Plan Free Country Denmark Device (Samsung Galaxy 9) Operating System (Android 10)   My Question or Issue Podcast whont loade sayes "try again later" I can searce and find podcasts jus...
  • Eni
  • Moderator
  • 338 Views
  • 5 replies
  • 0 likes
  • Other
  • 338 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Connect] Bug report: Music played on Sonos doesn't show up in /me/player/recently-played

All the music I play on my Sonos speakers doesn't show up when I query the /me/player/recently-played API. It also doesn't show to my friends in the "Friend Activity" feed. This happens even if I start playing from Spotify and I use the "Connect to a...

  • Regular
  • All the music I play on my Sonos speakers doesn't show up when I query the  /me/player/recently-played API. It also doesn't show to my friends in the "Friend Activity" feed.   This h...
  • elvaka
  • Regular
  • 598 Views
  • 4 replies
  • 0 likes
  • Connect
  • 598 Views
  • 4 replies
  • 0 likes

My Podcast has disappeared. Can someone help?

My podcast is online but when I go to Anchor.fm and Spotify for Podcasters it shows nothing on my dashboard. https://open.spotify.com/show/22EcExoqnipK6kMACynBgT?si=70197faa5aea4a04I had many episodes in the queue which do not appear anywhere. Can so...

  • Visitor
  • My podcast is online but when I go to Anchor.fm and Spotify for Podcasters it shows nothing on my dashboard.   https://open.spotify.com/show/22EcExoqnipK6kMACynBgT?si=70197faa5aea4a04 I h...
  • Maxim
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • Help
  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account but I can't log in

I get the message "This app is only available to premium users". I pay for Spotify premium every month - last time 21 july.

  • Visitor
  • I get the message "This app is only available to premium users". I pay for Spotify premium every month - last time 21 july.
  • Eni
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution mixes don't allow me to select specific songs

PlanFreeCountryhong kong Device(iPhone 8Operating System(iOS 15) My Question or Issue recently, i went on vacation to japan, and when spotify prompted me to change my account region to japan, my spotify on mobile wouldn't let me pick specific songs t...

  • Regular
  • Plan Free Country hong kong   Device (iPhone 8 Operating System (iOS 15)   My Question or Issue   recently, i went on vacation to japan, and when spotify prompted me to cha...
  • OscarDC
  • Moderator
  • 177 Views
  • 1 replies
  • 1 likes
  • Other
  • 177 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Connect skips the end of songs

PlanPremium CountryFrance DeviceTangent Spectrum W1 (Google Cast) & Android Phone My Question or IssueFor a few weeks now my device skips the last few seconds of many tracks and jumps to the start of the next track (a bit more than 50% of the time). ...

  • Newbie
  • Plan Premium   Country France   Device Tangent Spectrum W1 (Google Cast) & Android Phone   My Question or Issue For a few weeks now my device skips the last few seconds o...
  • Dian
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Chromecast
  • 218 Views
  • 1 replies
  • 0 likes

can I stop sexually explicit podcasts from autoplaying?

...or, do I need to close this account? I listened to like 2 adult episodes, months ago, in the midst of a bunch of politics and automotive podcasts. I've tried repeatedly clicking "not interested" to no avail. It's too bad there isn't a "no really, ...

  • Newbie
  • ...o no avail. It's too bad there isn't a "no really, I mean it, I'm not interested, and if you autoplay sexually explicit material around my family or in public then this is my last straw" button.
  • 170 Views
  • 0 replies
  • 1 likes
  • Other
  • 170 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Activity not shared to discord when using the AI DJ feature

PlanPremiumCountryUSDeviceIphone/ DesktopOperating SystemWindows, iOS My Question or IssueI have noticed that when using the AI DJ feature activity is not shared to Discord. It updates as normal when selecting a song to play i.e. outside the AI DJ fe...

  • Casual Listener
  • Plan Premium Country US Device Iphone/ Desktop Operating System Windows, iOS   My Question or Issue I have noticed that when using the AI DJ feature activity is not shared to Discord. ...
  • magicfroggi
  • Casual Listener
  • 2638 Views
  • 14 replies
  • 9 likes
  • Other
  • 2638 Views
  • 14 replies
  • 9 likes

Superuser Contribution [All Platforms] We, your premium members, are sick of ads being interjected into podcasts

Spotify moderators keep closing ideas with "answers" that don't answer anything and just sweep concerns under the rug. Podcasts are having ads interjected into them (not just being read by the podcaster) and we're all tired of it. We voiced out opini...

  • Music Fan
  • Spotify moderators keep closing ideas with "answers" that don't answer anything and just sweep concerns under the rug. Podcasts are having ads interjected into them (not just being read by the podcas...
  • Puckertoe
  • Casual Listener
  • 935 Views
  • 5 replies
  • 1 likes
  • All Platforms
  • 935 Views
  • 5 replies
  • 1 likes

playback stops on AppleTV

Plan- freeCountry- U.S.A.Device- AppleTV A2169 (64GB)Operating System- tvOS 16.6 i select an album and click to play the first track. Track 1 through 3 are played, then a couple of commercials at excessive volume are played. Then playback stops, the ...

  • Casual Listener
  • Plan- free Country- U.S.A. Device- AppleTV A2169 (64GB) Operating System- tvOS 16.6   i select an album and click to play the first track.  Track 1 through 3 are played, then a couple ...
  • 0nextlifemaybe
  • Casual Listener
  • 161 Views
  • 1 replies
  • 1 likes
  • Other
  • 161 Views
  • 1 replies
  • 1 likes

Superuser Contribution Attractive drag&drop way of adding a song to a playlist

Recently I have noticed when I touch and hold the song title or the album cover in the player and in the home section of the app, the track is being selected but no action buttons appear. I feel like it would be super awesome and easy to be able to a...

  • Visitor
  •  Recently I have noticed when I touch and hold the song title or the album cover in the player and in the home  section of the app, the track is being selected but no action buttons appear....
  • MihailY
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline listening

I set offline mode on spotify and when I want to change it back the app freezes and doesn't respond and shows me another logged in profile please help and how to return online mode

  • Casual Listener
  • I set offline mode on spotify and when I want to change it back the app freezes and doesn't respond and shows me another logged in profile please help and how to return online mode
  • MihailY
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't collaborate on playlists in Spotify lite

PlanPremium CountryUnited States of America DevicePixel 4a Operating SystemAndroid 13 My Question or IssueI can't add songs to playlists I've been invited to collaborate on while I'm using Spotify lite.

  • Casual Listener
  • Plan Premium   Country United States of America   Device Pixel 4a   Operating System Android 13   My Question or Issue I can't add songs to playlists I've been invite...
  • Dian
  • Spotify Legend
  • 306 Views
  • 3 replies
  • 0 likes
  • Other
  • 306 Views
  • 3 replies
  • 0 likes

Superuser Contribution Xbox app issue

PlanPremiumCountryUSADeviceXbox One SOperating System My Question or IssueWhen I try to play a song nothing plays but I get forwarded 4 or 5 tracks in the queue and if I press play again after that it refuses to accept my command. No music is able to...

  • Casual Listener
  • Plan Premium Country USA Device Xbox One S Operating System     My Question or Issue When I try to play a song nothing plays but I get forwarded 4 or 5 tracks in the queue and if ...
  • MattLopez1
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • Other
  • 220 Views
  • 2 replies
  • 0 likes

Solved!! How to minimize Spotify on LG smart tv and keep music playing?

I would like to watch TV at the same time while having spotify in the background playing music playing. Is this possible?

  • Newbie
  • I would like to watch TV at the same time while having spotify in the background playing music playing. Is this possible?
  • 31vrk3niiiu3lv6zrwrk
  • Visitor
  • 13200 Views
  • 3 replies
  • 0 likes
  • 13200 Views
  • 3 replies
  • 0 likes

Superuser Contribution Make keyboard focus on »add to playlist« sub-dropdown when »search for playlist« is active/focused.

When I context-click a song to add it to a playlist, and search for the playlist using the search-bar in the »add to playlist« dropdown menu, I'd expect to be able to use the & keys on my keyboard to select the playlist from the search results below....

  • Gig Goer
  • When I context-click a song to add it to a playlist, and search for the playlist using the search-bar in the »add to playlist« dropdown menu, I'd expect to be able to use the ⬇️ & ⬆️ keys on my k...
  • Eni
  • Moderator
  • 482 Views
  • 5 replies
  • 0 likes
  • 482 Views
  • 5 replies
  • 0 likes