Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I can't log in on Web Player

I can't log in on Web Player

About a half hour ago, I was in the middle of listening to music on the Web Player in another tab, when all of a sudden, I got logged out out-of-nowhere (I didn't touch anything, I was working in another tab), and now I can't log back in. I keep getting alternating error messages. One says, "Authentication Failed," and the other just says my ID and/or password is wrong. I use my Facebook account to log in, so I logged out of my Facebook account, then logged back in on it, without any problem. My log-in information was correct. I tried using the Desktop player and it works fine. I was able to log in on it with my Facebook account without any problem, so it's just the Web Player giving me an issue.

 

I use Firefox v 54.0.1, but I also tried on Chrome, and it did the same thing and won't let me log in, so it has to be a Web Player issue.

Reply
1 Reply

I've also been getting kicked out halfway through a song. This is pretty annoying when I've been listening all day and have to deal with this. I was unfortunate of having the log in issue the other day. It seems as though this web player is getting glitchy-er as the days go on.

Suggested posts