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I got premium duo. Invited daughter. She is on. I’m not.

I got premium duo. Invited daughter. She is on. I’m not.

Set up account premium duo. Joined my daughter her working fine mine not. Payment details all listed correct. Plan manager not working
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1 Reply

Hi there,

 

Welcome to the Community and thanks for reaching!

 

Are you not getting Premium features? If so, then perhaps you're currently logged in to an old free account. The following articles will help you figure out which account you're currently logged in to:

Note also that each Duo member has their own separate account with their own login details. You can find more info on how Premium Duo works here.

 

Hope this info was useful. In case you meant something else, feel free to elaborate further so we can get a clear idea of what you were referring to.

 

Cheers!

YordanModerator
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