I paid for podcaster feature but content remains locked

[1251045310]

Plan

Premium

Country

Czech Republic

Device

(iPhone 13, Macbook Pro)

Operating System

N/A

My Question or Issue

I decided to unlock premium content from my fav podcaster (Vojta Zizka investicni podcast). I clicked on the "locker" image, got redirected to "podcaster" payment and processed the 1st payment.

However, an extra content remains locked. 

Either fixing this or refund si fine as I can go to Patreon if this cant be fixed.

[Dian · Accepted solution]

Hey @1251045310,

Thanks for posting in the Community.

We think it's best if you directly reach out to out customer support so they can have a look at what is going on with the payment. Here is how to contact them.

Hope this helps.

Cheers!

[mujgym]

I am using Spotify Premium Family. I purchased a podcast subscription, but the podcast episodes are still locked. How can this be fixed? If not, could you please refund me for the invoices 4706B69F-0001 and C222E6DD-0001?"

RGDS

Tom

[Jemima12]

I paid premium from India thro Gpay why I couldn't startup my episode