Impossible to have 2 different songs on 2 alexa devices with a Familly account

[Thomas381]

Plan

Premium

Country

FRANCE

Device

Alex dot

Operating System

My Question or Issue

I have multiple Alexa devices, and a Family spotify account.

How can my 2 daughters listen 2 differents musics on each alexa device ?

Thanks,

Thomas

[AndresM]

Hi @Thomas381,

Thanks for reaching out to the Community and welcome.

It's possible that both Alexa devices have the same Spotify account linked to it, or both speakers are paired. For this reason, we recommend that your daughters or you make sure the speakers aren't paired. 

In order to unpair them, head to the Amazon Alexa app and tap on Devices > Select the group of linked speakers > tap on Unpair.

Lastly, unlink Spotify from Alexa and link again each Spotify account to the desired speaker (the Spotify credentials will be requested when linking Alexa to Spotify). There's more info here.

Let us know if you need more help.

Cheers 🙂