Incorrect song play

[ckp4chandan]

Below are details of issue: 

Plan

Free

Country

AUSTRALIA

Device

iPhone 14,

Operating System

iOS 17

My Question or Issue

I have been using Spotify and this is common bug from few months, if you select a song to play it may randomly play any other song, and you keep trying to play to see if your luck works and your song may play after 'n' number of trials. Its very frustrating how basic functionality doesn't work.

[Yordan]

Hi there @ckp4chandan,

Welcome to the Spotify Community!

This happens since the mobile app doesn't fully support on-demand playback for free users. When you try to play a single song, Spotify will shuffle it with other similar songs. Artists, albums and playlists are also played in Shuffle mode.

You can still pick and play any song you want via the Web Player or the desktop app.

Hope this clears things up. Cheers!

[Chriggle]

I have a Spotify family account. My daughter has just brought up that she cannot click on individual tracks on the playlist of liked songs, she can only use the shuffle option. I have checked on my device and its doing the same on my liked songs list. 

Being autistic, my daughter has little patience, and needs the music to help with meltdowns. This issue is on its way to causing a meltdown itself. 

can someone please advise what we can do? We are UK based, using WiFi in the house, she is using a galaxy s10e, I am using a galaxy A70. Both of us can use Bluetooth headphones, but have not tried them with this issue yet. 

please save me from a meltdown! 

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[user2255]

---

@yordan wrote:

Below are details of issue: 

You can still pick and play any song you want via the Web Player or the desktop app.

---

Of course, web player should work.
No threads for web player help for when it doesn't work.

Here in picture,

A playlist, randomly shuffles 3 songs in the queue, last one is not playable,
and there is a random song from nowhere in the playlist, only appears in queue? Where is the shuffle button anyways?
If you guys hate web player so much and keep making it worse, just remove it !