It says I'm in offline mode but I'm not how can I correct this

[#1]

I'm trying to download it says I'm in offline mode it will not let me download my music how can I correct it

[Eni]

Hey there, 

Thanks for getting in touch about this and welcome to the Community. 

Just to confirm, have you checked if you've accidentally activated the Offline mode in the app's settings? You can double-check that by going to Settings > Data-saving and offline > Offline > Offline mode. 

If it's switched off, we'd recommend giving a different internet connection a go to see if the same happens. 

If so, could you send us a screenshot of what you're seeing? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info. Additionally, we'd like to know if this happens across devices or only on a specific one.
 

We'll be waiting for your reply.