Announcements
Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • PrankedParsley
  • Newbie
  • 18258 Views
  • 117 replies
  • 11 likes
  • Other
  • 18258 Views
  • 117 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21573 Views
  • 9 replies
  • 2 likes
  • Other
  • 21573 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify in app links when posted to Linktree don't display thumbnail images

Spotify in app links when posted to Linktree don't display thumbnail images. The work around is to copy the URL from the top bar of the browser instead of using the share link button. But this means songs inside an album cannot be shared. It leaves a...

  • Visitor
  • Spotify in app links when posted to Linktree don't display thumbnail images. The work around is to copy the URL from the top bar of the browser instead of using the share link button. But this means ...
  • Compence
  • Music Fan
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Superuser Contribution Release Radar Duplicate songs from week to week

Each week I keep getting the same songs in my release radar. Literally the same songs. I have thousands of artists in my library and I am following 412 artists. I'm not sure if following is the right criteria. If I put an artist in one of my own play...

  • Music Fan
  • Each week I keep getting the same songs in my release radar. Literally the same songs.    I have thousands of artists in my library and I am following 412 artists. I'm not sure if followi...
  • mitchellsmith93
  • Gig Goer
  • 5515 Views
  • 17 replies
  • 2 likes
  • Other
  • 5515 Views
  • 17 replies
  • 2 likes

Superuser Contribution Clicking on the equalizer for spotify just brings me to my dolby atmos

I use spotify on both my laptop and tablet, but my laptop only seems to have the built in equalizer option. My phone just sends me to my dolby atmos settings which do not have an equalizer of sorts and do not help at all for what I'm trying to do: ad...

  • Casual Listener
  • I use spotify on both my laptop and tablet, but my laptop only seems to have the built in equalizer option. My phone just sends me to my dolby atmos settings which do not have an equalizer of sorts a...
  • Vasil
  • Moderator
  • 1037 Views
  • 10 replies
  • 2 likes
  • 1037 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution me cobraro algo que no tengo conocimiento, spotify stockholm swe, que es?

hace dias me viene apareciendo un intento de cobro de un supuesto" spotify stockholm swe" en ningún momento accedí a que eso sucediera, ya que yo no soy quien paga spotify, consumo música desde la plataforma pero yo no pago y menos con la tarjeta que...

  • Visitor
  • hace dias me viene apareciendo un intento de cobro de un supuesto" spotify stockholm swe" en ningún momento accedí a que eso sucediera, ya que yo no soy quien paga spotify, consumo música desde la pl...
  • Yordan
  • Moderator
  • 3008 Views
  • 9 replies
  • 0 likes
  • 3008 Views
  • 9 replies
  • 0 likes

Superuser Contribution Cannot access Spotify with Apple Private Relay

PlanFreeCountryVietnamDeviceiPhone 13 Pro Max / Macbook Air (M1, 2020)Operating SystemiOS 18.5 / macOS Seqouia My Question or IssueCannot access Spotify with Apple Private Relay.When Private Relay is on, loading from Safari and Spotify app fails beca...

  • Visitor
  • Plan Free Country Vietnam Device iPhone 13 Pro Max / Macbook Air (M1, 2020) Operating System iOS 18.5 / macOS Seqouia   My Question or Issue Cannot access Spotify with Apple Private Re...
  • Dessi
  • Moderator
  • 56 Views
  • 1 replies
  • 0 likes
  • Other
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t link my spotify

Hi can’t link my spotify to instagram note. it doesn’t show up.. it was before but not anymore and even when i was able to link it the song i was listening to was only appearing in my profile not for my friends.

  • Visitor
  • Hi can’t link my spotify to instagram note. it doesn’t show up.. it was before but not anymore and even when i was able to link it the song i was listening to was only appearing in my profile not for...
  • Honxo
  • Newbie
  • 1336 Views
  • 6 replies
  • 1 likes
  • 1336 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Garmin Forerunner issues

PlanPremium CountryThe Netherland DeviceGarmin Forerunner 245Operating SystemGarmin OS version 7.20, Spotify version 1.4.9 My Question or IssueI have a Garmin Forerunner 245 Music connected to my Spotify account. When syncing I experience a few thing...

  • Regular
  • Plan Premium   Country The Netherland   Device Garmin Forerunner 245 Operating System Garmin OS version 7.20, Spotify version 1.4.9   My Question or Issue I have a Garmin F...
  • Chainkiller
  • Casual Listener
  • 24240 Views
  • 18 replies
  • 0 likes
  • Other
  • 24240 Views
  • 18 replies
  • 0 likes

Superuser Contribution Can't remove podcast from "your shows"

So I've had this issue for a while. If you take a look at the picture, you can see that when I'm on my homepage, the first thing that pops up is the "ASMR with Amouranth" podcast.First of all. I do not listen to podcasts and not plan on ever doing th...

  • Casual Listener
  • So I've had this issue for a while. If you take a look at the picture, you can see that when I'm on my homepage, the first thing that pops up is the "ASMR with Amouranth" podcast. First of all. I ...
  • RoscoethaDon
  • Visitor
  • 420544 Views
  • 611 replies
  • 819 likes
  • Other
  • 420544 Views
  • 611 replies
  • 819 likes

Solved!!Superuser Contribution Can't Disable Private Messenger Consent Agreement Notification

I have declined to use the Private Messenger feature for personal reasons, but the notification for it still appears in my profile. Is this some kind of glitch? This has been bugging me as of late and I am looking for a way to stop this issue. EDIT: ...

  • Roadie
  • I have declined to use the Private Messenger feature for personal reasons, but the notification for it still appears in my profile. Is this some kind of glitch? This has been bugging me as of late an...
  • vindicator
  • Casual Listener
  • 1461 Views
  • 5 replies
  • 0 likes
  • Other
  • 1461 Views
  • 5 replies
  • 0 likes

Superuser Contribution Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Hey folks! Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself? We're creating this thread in case you're in need of r...
  • PrankedParsley
  • Newbie
  • 18258 Views
  • 117 replies
  • 11 likes
  • Other
  • 18258 Views
  • 117 replies
  • 11 likes

Solved!!Superuser Contribution I have premium individual and my time capsule wont show up

On the spotify website it says that sound capsule works on every sub but premium mini. I have a premium individual and my sound capsule wont show up anywhere. Why is that?

  • Newbie
  • On the spotify website it says that sound capsule works on every sub but premium mini. I have a premium individual and my sound capsule wont show up anywhere. Why is that?
  • 31vphbncadfsmmpkmyrj
  • Visitor
  • 3741 Views
  • 3 replies
  • 0 likes
  • 3741 Views
  • 3 replies
  • 0 likes

Superuser Contribution 'made for you' playlists not working on garmin

PlanPremiumCountryUkDeviceSamsung galaxy s23Operating SystemAndroid 15 (i think?) My Question or Issue'made for you' playlists list as 0 songs. Other playlists work fine as do podcasts. I've signed out, in, reinstalled the app, reset my phone, cleare...

  • Newbie
  • Plan Premium Country Uk Device Samsung galaxy s23 Operating System Android 15 (i think?)   My Question or Issue 'made for you' playlists list as 0 songs. Other playlists work fine as d...
  • JTA001
  • Newbie
  • 560 Views
  • 7 replies
  • 1 likes
  • Samsung
  • 560 Views
  • 7 replies
  • 1 likes

Superuser Contribution A song I want is not on spotify

PlanPremiumCountryUSADeviceSamsung Galaxy Note 10,Operating SystemAndroid My Question or IssueI have a song I would really like to see on spotify that isn't there. Is there a way to request a song be added to the app or is there a way I can add an mp...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy Note 10, Operating System Android   My Question or Issue I have a song I would really like to see on spotify that isn't there. Is there a...
  • kayagi
  • Visitor
  • 43345 Views
  • 19 replies
  • 4 likes
  • music
    Other
    Samsung
  • 43345 Views
  • 19 replies
  • 4 likes

I put lyrics to music on musixmatch and they aren't on spotify still

Hey so I got a Musixmatch account in order to add lyrics to a song that my boyfriend created. His music is on Spotify. Musixmatch's website said to wait 48-72 hours but it's still not up on Spotify. The 'helpful link' left in a similar FAQ about the ...

  • Newbie
  • Hey so I got a Musixmatch account in order to add lyrics to a song that my boyfriend created. His music is on Spotify. Musixmatch's website said to wait 48-72 hours but it's still not up on Spotify. ...
  • NuhMane
  • Visitor
  • 37874 Views
  • 28 replies
  • 3 likes
  • 37874 Views
  • 28 replies
  • 3 likes

Irrelevant search results, is biased towards local music

PlanPremiumCountrySome country in EuropeDeviceAnyOperating SystemAnyMy Question or IssueI think for the past month Spotify search functionality has been providing me completely unrelated results. All of these search results seem to be local music in ...

  • Casual Listener
  • Plan Premium Country Some country in Europe Device Any Operating System Any My Question or Issue I think for the past month Spotify search functionality has been providing me completely unre...
  • h265
  • Visitor
  • 1406 Views
  • 11 replies
  • 10 likes
  • Other
  • 1406 Views
  • 11 replies
  • 10 likes

Superuser Contribution Samsung app not keeping the TV awake while playing

Dear Spotify, There is an issue with the Spotify App on new Samsung TV's. After 2 minutes the TV screen will go into sleep mode, the music will continue to play but the screen will turn off. This is not a settings issue with the TV. Having spoken to ...

  • Visitor
  • Dear Spotify,    There is an issue with the Spotify App on new Samsung TV's. After 2 minutes the TV screen will go into sleep mode, the music will continue to play but the screen will t...
  • Blastlokz
  • Newbie
  • 1535 Views
  • 11 replies
  • 3 likes
  • Samsung
  • 1535 Views
  • 11 replies
  • 3 likes

Superuser Contribution Garmin: cannot select song to play from playlist

PlanPremiumCountryCanadaDeviceGarmin Forerunner 955Operating SystemN/A My Question or IssueIn the Spotify app for Garmin devices, if you go to the Library and select a playlist that isn't currently playing, the app starts playing the playlist either ...

  • Casual Listener
  • Plan Premium Country Canada Device Garmin Forerunner 955 Operating System N/A   My Question or Issue In the Spotify app for Garmin devices, if you go to the Library and select a playli...
  • not_will_arnett
  • Casual Listener
  • 224 Views
  • 4 replies
  • 0 likes
  • Other
  • 224 Views
  • 4 replies
  • 0 likes