Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • remystified
  • Visitor
  • 13471 Views
  • 86 replies
  • 10 likes
  • Other
  • 13471 Views
  • 86 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20727 Views
  • 9 replies
  • 2 likes
  • Other
  • 20727 Views
  • 9 replies
  • 2 likes

Superuser Contribution My minutes are not showing up in the time machine

ik this is dumb but since september of last year my minutes are not showing up idk if it is bc i changed my plan from double to single but it is not showing up (even though it showed up on the wrapped) does anyone have this issue?

  • Newbie
  • ik this is dumb but since september of last year my minutes are not showing up idk if it is bc i changed my plan from double to single but it is not showing up (even though it showed up on the wrappe...
  • Yordan
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • Other
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect/Cast is Broken, Can't Switch Devices Without Losing Queue

PlanPremiumCountryUnited StatesDevicePixel FoldOperating SystemWindows 11 Pro My Question or Issue Spotify Connect and Cast is broken on Android. The issues I have seen in the past is what led me to switch to YouTube Music for a period of time, but t...

  • Gig Goer
  • Plan Premium Country United States Device Pixel Fold Operating System Windows 11 Pro   My Question or Issue   Spotify Connect and Cast is broken on Android.   The issues I...
  • Ilaidabush
  • Newbie
  • 5993 Views
  • 83 replies
  • 14 likes
  • 5993 Views
  • 83 replies
  • 14 likes

Solved!!Superuser Contribution Spotify working super slow in Android phone

Premium, Family PlanPortugalDevice: Moto G9Operating System: Android 10 Spotify app gets stuck when opened. Then eventually starts, but working super slow. Super slow interface and troubles playing. I am having this issue for one year or so, by now. ...

  • Regular
  •   Premium, Family Plan Portugal Device: Moto G9 Operating System: Android 10   Spotify app gets stuck when opened. Then eventually starts, but working super slow. Super slow inte...
  • Not applicable
  • 57136 Views
  • 37 replies
  • 12 likes
  • Other
  • 57136 Views
  • 37 replies
  • 12 likes

Solved!!Superuser Contribution Playlist keeps going back to the beginning.

If I scroll past the first 30 or so songs in order to queue up a song, when I return to the list it always goes back to the beginning of the list instead of returning to where I was. This is annoying because, one, it's always worked until recently, a...

  • Regular
  • If I scroll past the first 30 or so songs in order to queue up a song, when I return to the list it always goes back to the beginning of the list instead of returning to where I was. This is annoying...
  • gigzalot
  • Regular
  • 243 Views
  • 8 replies
  • 0 likes
  • 243 Views
  • 8 replies
  • 0 likes

Superuser Contribution Podcast episodes starting 10 seconds from the end when relistening

My daughter likes to listen to kids podcasts before bed, and often listens to them multiple times. Recently when she listens to an episode she has previously finished, they start 10 seconds from the end and then skips to the next episode (which is al...

  • Regular
  • My daughter likes to listen to kids podcasts before bed, and often listens to them multiple times. Recently when she listens to an episode she has previously finished, they start 10 seconds from the ...
  • Sazzle15
  • Regular
  • 331 Views
  • 12 replies
  • 0 likes
  • 331 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Connect - Autoplay DISABLED, but still ACTIVE

PlanPremiumCountryGermanyDeviceSamsung Galaxy A51, Windows 10 notebookOperating SystemAndroid 11, Windows 10My Question or IssueI'm listening on several Sonos speakers via Connect. Recently, Spotify has started playing other music once the album I li...

  • Roadie
  • Plan Premium Country Germany Device Samsung Galaxy A51, Windows 10 notebook Operating System Android 11, Windows 10 My Question or Issue I'm listening on several Sonos speakers via Connect. ...
  • andyrome64
  • Casual Listener
  • 86309 Views
  • 333 replies
  • 267 likes
  • 86309 Views
  • 333 replies
  • 267 likes

Superuser Contribution Garmin - Media Error Occurred When Adding Podcast

PlanPremiumCountryUKDeviceGarmin Forerunner 165 MusicOperating SystemGarmin OS When adding a podcast the "Media Error Occurred" error message appears and the device transition back to the watch face. The steps to reproduce are;Library -> Add music & ...

  • Casual Listener
  • Plan Premium Country UK Device Garmin Forerunner 165 Music Operating System Garmin OS   When adding a podcast the "Media Error Occurred" error message appears and the device transition ...
  • johnblack45
  • Casual Listener
  • 309 Views
  • 6 replies
  • 0 likes
  • Other
  • 309 Views
  • 6 replies
  • 0 likes

Superuser Contribution Music cuts on Echo

Spoiler (Highlight to read) I'm having the same exact problem that was addressed in this thread, and marked as solved. It was happening to me with my previous Echo and it made me think it was broken so I got a new one and it's still happening.I'm cop...

  • Casual Listener
  •   I'm having the same exact problem that was addressed in this thread, and marked as solved. It was happening to me with my previous Echo and it made me think it was broken so I got a new one a...
  • Kerri78
  • Visitor
  • 1473 Views
  • 13 replies
  • 0 likes
  • Other
  • 1473 Views
  • 13 replies
  • 0 likes

Ability to remove songs from the suggest songs list within playlist

I love discovering new artist and songs to add to my playlist, however the suggested songs list at the bottom of all of my playlist are full of songs that I do not want to add to the playlist. I think users would like to be able to remove those unwan...

  • Regular
  • I love discovering new artist and songs to add to my playlist, however the suggested songs list at the bottom of all of my playlist are full of songs that I do not want to add to the playlist. I thin...
  • joooooooooy
  • Newbie
  • 171 Views
  • 3 replies
  • 0 likes
  • 171 Views
  • 3 replies
  • 0 likes

Petition for Supremium/HiFi audio tier!

Hey Spotify! I've been very closely following the rumors around Spotify HiFi/Supremium for a few months now, and it seems like the plans to launch Supremium have been cancelled due to "low demand" from a survey that was supposedly done recently. But ...

  • Visitor
  • Hey Spotify! I've been very closely following the rumors around Spotify HiFi/Supremium for a few months now, and it seems like the plans to launch Supremium have been cancelled due to "low demand" fr...
  • Cees-Wim
  • Newbie
  • 8023 Views
  • 48 replies
  • 111 likes
  • music
    Other
  • 8023 Views
  • 48 replies
  • 111 likes

Superuser Contribution [Partnership] Sponsorship for campus event

Hi Spotify, I am a student from Indonesia. Recently, I had an annual event on campus that going to be held in October 2019, and this year we want to have you as our sponsor. How can I go about this? What is Spotify term and condition? Thanks

  • Newbie
  • Hi Spotify,   I am a student from Indonesia. Recently, I had an annual event on campus that going to be held in October 2019, and this year we want to have you as our sponsor. How can I go abo...
  • Hrishiraj
  • Casual Listener
  • 12324 Views
  • 3 replies
  • 0 likes
  • Partnership
  • 12324 Views
  • 3 replies
  • 0 likes

Superuser Contribution No longer able to stream to Google home devices with Chromecast Audio set as "Default music speaker"

Plan: premiumCountry: USADevice: Google Nest Audio, Google Home Minis, Google Chromecast Audio Hello Community,I have multiple Google home devices distributed around my house. They're all on the same network, as is my Android phone and my Google Chro...

  • Regular
  • Plan: premium Country: USA Device: Google Nest Audio, Google Home Minis, Google Chromecast Audio   Hello Community, I have multiple Google home devices distributed around my house. They're ...
  • lerroybrown
  • Casual Listener
  • 852 Views
  • 16 replies
  • 0 likes
  • 852 Views
  • 16 replies
  • 0 likes

Superuser Contribution PlayStation 5 Users unable to view “Video Streaming” for podcasts

PlanPremiumCountryUSADevicePlayStation 5Operating SystemPlayStation My Question or IssueSome users are experiencing issues viewing video streaming for podcasts

  • Visitor
  •   Plan Premium Country USA Device PlayStation 5 Operating System PlayStation    My Question or Issue Some users are experiencing issues viewing video streaming for podcasts
  • Maria
  • Moderator
  • 107 Views
  • 3 replies
  • 0 likes
  • Connect
    Other
    PlayStation
    ps3
    PS4
    Sony
    TV
  • 107 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daylist that appears vs. what plays is incorrect

I've found that when I click to play a daylist via Spotify in a browser (Edge) that the title of the daylist and the track listing does not actually match the queue of songs that's playing. For example, my current daylist is entitled "chill hip hop l...

  • Visitor
  • I've found that when I click to play a daylist via Spotify in a browser (Edge) that the title of the daylist and the track listing does not actually match the queue of songs that's playing. For examp...
  • AlejaR
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Persistent skipping of podcasts and more

Premium PlanCanada iPad (18.3.1) & Google Pixel 6 (15) casting to Google Home Assistant We play bedtime stories playlists for my kids at bedtime. I cast from our iPad typically to a Google Home. The iPad is in the office next to our modem/router, and...

  • Casual Listener
  • Premium Plan Canada   iPad (18.3.1) & Google Pixel 6 (15) casting to Google Home Assistant   We play bedtime stories playlists for my kids at bedtime. I cast from our iPad typicall...
  • OscarDC
  • Moderator
  • 124 Views
  • 3 replies
  • 0 likes
  • 124 Views
  • 3 replies
  • 0 likes

Superuser Contribution App keeps switching to repeat

PlanPremiumCountryUSADevicePixel 6 ProOperating SystemAndroid 14Spotify version: 8.8.92.700My Question or IssueEverytime I open the app it switches playback to repeat/loop. It's not much of an issue if I hit play on a playlist. But I generally don't ...

  • Music Fan
  • Plan Premium Country USA Device Pixel 6 Pro Operating System Android 14 Spotify version: 8.8.92.700 My Question or Issue Everytime I open the app it switches playback to repeat/loop. It's n...
  • phette23
  • Newbie
  • 40924 Views
  • 140 replies
  • 20 likes
  • 40924 Views
  • 140 replies
  • 20 likes

Superuser Contribution Plagiarized Music

I was not able to make a copyright claim through the form for these songs as I am not the original rights holder for these songs. However, as a fan of the artist's work, I felt I had to make a post to let Spotify users not stream these songs as they ...

  • Newbie
  • I was not able to make a copyright claim through the form for these songs as I am not the original rights holder for these songs. However, as a fan of the artist's work, I felt I had to make a post t...
  • Not applicable
  • 545 Views
  • 5 replies
  • 3 likes
  • music
    Other
  • 545 Views
  • 5 replies
  • 3 likes