Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Kpn is stopgezet. Spotify opgezegd per 22-6-2022.Toch afgeschreven

Kpn is stopgezet. Spotify opgezegd per 22-6-2022.Toch afgeschreven

Kpn stopgezet. emailadres <snip-moderator edit>.Spotify opgezegd per 22-6-2022. Bedrag toch afgeschreven.
Ik wil dit account kwijt op dit adres om een nieuw account en premium aan te maken

Reply
1 Reply

Hey hey!

 

Thanks for reaching out about this on the Community! Hope you don't mind us replying in English as it's the forum's official language.

 

Just wanted to start by mentioning that we've removed your email address from your post to protect your personal information. 

 

If your plan is associated with a partner company, as you mention in the case KPN, to cancel your Premium plan you'd need to reach out to them.

 

You can find their contact link on your account page under Payment. If you don't see that on your account page, it's possible that you have a different account with us that has been updated to Premium via KPN. To try and locate your Spotify accounts you can take a look at the instructions here.

 

Hope this info helps!

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts