Listen to customer feedback

[UKuser]

As a major organisation you are failing to address your most common customer feedback point - your costing for premium services. Rather than understanding and supporting loyal users, customers are encouraged by the support team to change to a free plan or cancel the subscription and move to an alternative service. 

You're losing custom as a direct failure of not listening and acting on customers affordability and pricing recommendations. The reasoning for price increases are not clear and justified and more can be done to find a middle ground pricing model which is suitable for more users and encourages the continued use of Spotify instead of challenging its worth. Closing threads like this and ignoring the underlying pricing issue and is not a way forward.

[Novy]

Hey there @UKuser,

Thanks for reaching out here in the Community!

We moved your post from Ideas to the help boards as we'd like to let you know that we understand where you're coming from, and we do listen to the valuable feedback that users submit through our Community. 

However, it's important to keep in mind that subscription prices are determined depending on many different factors and/or regulations for each market. This is why we can't influence any kind of pricing changes from the Idea Exchange, hence why this kind of requests are often closed. 

We really appreciate you taking the time to share your comments with us. If anything else comes up, the Community will be here to help. 

Take care!