Música descargada no se reproduce

[#1]

Descargo música, se supone que se puede escuchar sin conexión pero no se reproduce

[Lyubka]

Hey there,

Thank you for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.

Downloading your music is one of the main features when you have with a Premium subscription. By saying that you can't play them you got us thinking that the tracks might not have been downloaded correctly. Could you please double check that? Below is a bit more information about downloaded songs and how they look like in the app. 

The download button is represented with and arrow pointing down. When you don't have that playlist/album downloaded, the arrow will be shown in gray. However, when you hit/click that icon it starts downloading the tracks. When the track is downloaded, it will have the icon filled in green showing that it is already downloaded.

You can also find more details about Offline listening here.

Let us know how you get on! We'll be here in case you have any further questions about this 🙂