[Mobile][Connect] Troubleshooting

[silvaleal1216]

I can’t seem to select a song or shuffle play while on my phone. Since the phone version lets you select genres I chose r&b and when I wanna shuffle play it to the web player off my phone it won’t don’t nothing

[Elena]

Hey hey @silvaleal1216!

Thanks for reaching out. 

Can you let us know if you've already tried to log out > restart your device > log back in on both of your devices? 

If that doesn't do it for you, we'll need to know the models and Spotify versions of the devices you're using and if the are on the same network?

Keep us in the loop here.