Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Connect

Labels

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12918 Views
  • 83 replies
  • 9 likes
  • Other
  • 12918 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20628 Views
  • 9 replies
  • 2 likes
  • Other
  • 20628 Views
  • 9 replies
  • 2 likes

Superuser Contribution I can't play properly Spotify on my Bose Home speaker 500

PlanFreeCountryItalyDevice(Bose home speaker 500) Operating System(Android, Windows 10) My Question or IssueFrom a while ago I've been experiencing some issues related to the performance of Spotify on my Bose Home speaker 500: the first connection wo...

  • Casual Listener
  • ...xperiencing some issues related to the performance of Spotify on my Bose Home speaker 500: the first connection works and after one to three songs the music suddenly stops, the Bose device alerts that there w...
  • snooty
  • Roadie
  • 1481 Views
  • 24 replies
  • 0 likes
  • Connect
    music
    Other
  • 1481 Views
  • 24 replies
  • 0 likes

Superuser Contribution Car Mode No Longer Turns On

PlanPremiumCountryChicago, IL United StatesDeviceiPhone 14 Pro MaxOperating SystemiOS 16.4.1 My Question or IssueI have a 2004 SAAB 9-3 Arc that has had a hands free call and audio kit from iSimple installed a couple months back. Since having this in...

  • Newbie
  • ...reviously I had an FM transmitter that automatically used car mode every time it was connected. I have already clean uninstalled the Spotify app numerous times but no luck to being able to use car mode w...
  • williamsrdan
  • Casual Listener
  • 12581 Views
  • 26 replies
  • 3 likes
  • Connect
  • 12581 Views
  • 26 replies
  • 3 likes

Solved!!Superuser Contribution Spotify no longer connecting to stereo

PlanPremiumCountrySpain DevicePixel 7A Operating SystemAndroid My Question or IssueI stream Spotify from my phone to my stereo, a Yamaha CRX-N560. Recently, I've been unable to connect Spotify to the stereo, which gives me the message "Bad Account". ...

  • Newbie
  • ...een unable to connect Spotify to the stereo, which gives me the message "Bad Account". The stereo has the latest firmware, but Yamaha stopped producing updates a while ago.    I see that t...
  • RichB
  • Casual Listener
  • 279 Views
  • 5 replies
  • 0 likes
  • Connect
  • 279 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect not working on anything except for desktop

PlanPremiumCountryJapan DeviceEcho Show 5, Echo Show 8Operating System My Question or IssueHi,Up until last month I was able to play music on my Amazon Echo devices but for some reason music does not play back on the devices anymore. I've uninstalled...

  • Casual Listener
  • ...ttempts to play music on the device, I see that Spotify Connect shows that media is playing on the Echo devices. I can even switch from desktop to whatever echo device I want. Even though it shows this t...
  • Not applicable
  • 873 Views
  • 7 replies
  • 1 likes
  • Connect
  • 873 Views
  • 7 replies
  • 1 likes

Superuser Contribution Anchor Login not working

Plan: Premium (Brazil)Web - Chrome - MacOSPODCAST: https://podcasters.spotify.com/pod/show/luzearte My Question or Issue: Since Anchor change to Spotify for Podcasters my login information doesn't work anymore. I have no access to my content, at all!...

  • Newbie
  • Plan: Premium (Brazil) Web - Chrome - MacOS PODCAST: https://podcasters.spotify.com/pod/show/luzearte   My Question or Issue:   Since Anchor change to Spotify for Podca...
  • sisterbryana222
  • Newbie
  • 7135 Views
  • 2 replies
  • 1 likes
  • Connect
    Other
  • 7135 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Amazon Household / Spotify Connect Issue: Echo Devices only on one Account

PlanPremium DuoCountryGermanyDevice(iPhone 14 Pro, iPhone 15 Pro Max, iPad 10th Gen., iPad mini 5, several Echo Devices)Operating System(iOS 17.4.1, iPadOS 17.4.1) My Question or IssueHello Spotify-Community,I'm reaching out with the following concer...

  • Casual Listener
  • ...ncountering issues with music playback through the Spotify app via Spotify Connect. This feature is essential for us, as Alexa sometimes misunderstands artist names or song titles.   All devices are connect...
  • 1117800614
  • Casual Listener
  • 1904 Views
  • 4 replies
  • 0 likes
  • Connect
  • 1904 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can’t revoke remote control of Spotify Connect speakers

Plan: PremiumCountry: USADevice: Marantz AV7704, Denon HEOS1Operating System: Embedded in speaker/processor; Any computer/device running Spotify app My Question or Issue:I HOPE I AM WRONG, BUT THIS IS BAD. ANY SPOTIFY USER WHO HAS EVER ACCESSED MY SP...

  • Casual Listener
  • ...M WRONG, BUT THIS IS BAD.   ANY SPOTIFY USER WHO HAS EVER ACCESSED MY SPOTIFY CONNECT CAPABLE SPEAKER / EQUIPMENT / PLAYBACK DEVICE CAN HIJACK IT AT ANY TIME FROM ANYWHERE.   THIS ISN’T J...
  • AlikaiBronach
  • Casual Listener
  • 4705 Views
  • 19 replies
  • 6 likes
  • Connect
    Denon
    Marantz
  • 4705 Views
  • 19 replies
  • 6 likes

Superuser Contribution Spotify Connect Delay on Samsung TV

Hello, so the issue that I’m having is if I go and play a song in the Spotify app it’ll go through the first 10 seconds silent before starting back at the beginning on it’s own and plays with sound. Has anyone experienced this issue? I’ve tried reins...

  • Regular
  •   Hello, so the issue that I’m having is if I go and play a song in the Spotify app it’ll go through the first 10 seconds silent before starting back at the beginning on it’s own and plays wi...
  • Dessi
  • Moderator
  • 6416 Views
  • 28 replies
  • 2 likes
  • Connect
    Samsung
    TV
  • 6416 Views
  • 28 replies
  • 2 likes

Superuser Contribution Crossfade not working when using Spotify connect

PlanFree/PremiumCountryUAEDevice(iPhone 6)Operating System(iOS 10,) My Question or IssueGood Afternoon, I'm currently facing an issue with the crossfade function. it works properlyon my iphone 6, however when I use spotify connect to my KEF LS50 Wire...

  • Casual Listener
  • ...t works properlyon my iphone 6, however when I use spotify connect to my KEF LS50 Wireless the crossfade function does not eliminate silence between tracks. Is there any solution to fix it?   T...
  • Adnic
  • Visitor
  • 11904 Views
  • 16 replies
  • 11 likes
  • Connect
  • 11904 Views
  • 16 replies
  • 11 likes

Superuser Contribution Nike Training Club Not Connecting

PlanPremiumCountryUKDeviceOnePlus TwoOperating SystemAndroid 6.0.1 My Question or IssueJust downloaded the Nike Training club app. It doesn't appear to connect to spotify at all. Am I missing something?

  • Casual Listener
  • Plan Premium Country UK Device OnePlus Two Operating System Android 6.0.1   My Question or Issue Just downloaded the Nike Training club app.  It doesn't appear to connect to s...
  • Rowjam
  • Casual Listener
  • 15918 Views
  • 7 replies
  • 5 likes
  • Connect
  • 15918 Views
  • 7 replies
  • 5 likes

Superuser Contribution Podcasts not playing on external devices

Plan Premium Country Australia Device iPhone 12 Pro, MacBook Pro, Google Nest Hub, Google Nest Mini, Google Home Max Operating System iOS 15.1.1, MacOS 12.01 My Question or Issue Spotify podcasts stopped working on Google Home connected speakers. 1. ...

  • Music Fan
  • ...ssue   Spotify podcasts stopped working on Google Home connected speakers.   1. When I ask Google Home to play Spotify podcasts, or when I cast from my iPhone to a Google speaker a...
  • mmklixxx
  • Newbie
  • 27617 Views
  • 153 replies
  • 18 likes
  • Connect
    Other
  • 27617 Views
  • 153 replies
  • 18 likes

Superuser Contribution Queue always shuffles when switching between devices

PlanPremium family planCountryIrelandDevicePixel 3XL / PC / Chromecast / Google HomeOperating SystemAndroid 11 / Windows 10 My Question or IssueWhenever I connect/disconnect or switch to a different device on Spotify connect whether its from my lapto...

  • Music Fan
  • Plan Premium family plan Country Ireland Device Pixel 3XL / PC / Chromecast / Google Home Operating System Android 11 / Windows 10   My Question or Issue Whenever I connect/d...
  • Franco06
  • Newbie
  • 3023 Views
  • 14 replies
  • 6 likes
  • Connect
    music
  • 3023 Views
  • 14 replies
  • 6 likes

Solved!!Superuser Contribution 'No Healthy Upstream' Error Encountered by Many Users at Our Institution

Hello, I'm with a large institution that has had many reports of users unable to access spotify's webplayers, namely open.spotifycdn.com and open-exp.spotifycdn.com. Our help desk teams have not been able to resolve the issue with any standard troubl...

  • Casual Listener
  • Hello, I'm with a large institution that has had many reports of users unable to access spotify's webplayers, namely open.spotifycdn.com and open-exp.spotifycdn.com. Our help desk teams have not been...
  • Maria
  • Moderator
  • 39455 Views
  • 2 replies
  • 2 likes
  • Connect
  • 39455 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Old Devices in Spotify Connect

When using Spotify Connect, there are old device names or old devices itself as a selectable device. Can't I remove these?To fix the issue I tried to log out and log in again on all devices where I was logged into Spotify. Also I disabled and enabled...

  • Regular
  • When using Spotify Connect, there are old device names or old devices itself as a selectable device. Can't I remove these? To fix the issue I tried to log out and log in again on all devices where I...
  • Daveghoff
  • Newbie
  • 4271 Views
  • 21 replies
  • 0 likes
  • Connect
    Other
  • 4271 Views
  • 21 replies
  • 0 likes

Superuser Contribution Can't control connected google pixel watch from google pixel phone

PlanPremiumCountryUSADevicePixel 4 & pixel watchOperating SystemAndroid 13 My Question or IssueWhen i click play or pause on my phone it will not change the state of my watchEG: I start song on my watch, listening on my headphones. I click pause on m...

  • Newbie
  • Plan Premium Country USA Device Pixel 4 & pixel watch Operating System Android 13   My Question or Issue When i click play or pause on my phone it will not change the state of...
  • PrinzMimox
  • Newbie
  • 1003 Views
  • 4 replies
  • 0 likes
  • Connect
  • 1003 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify doesn’t play on Bose SoundTouch anymore

PlanPremiumCountryUSADevice(iPhone 11, iPad Air)Operating System(iOS latest update.) My Question or IssueI have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. I’ve never had an issue until a few days ago. Whene...

  • Visitor
  • Plan Premium Country USA Device (iPhone 11, iPad Air) Operating System (iOS latest update.)   My Question or Issue I have a Bose SoundTouch which I can control from my iPhone or iPad u...
  • J_Chips
  • Newbie
  • 134060 Views
  • 90 replies
  • 18 likes
  • Connect
    music
    Other
  • 134060 Views
  • 90 replies
  • 18 likes

Superuser Contribution Not able to group devices

PlanPremiumCountryUS DeviceiPhone, DesktopOperating System(iOS latest, windows 10 My Question or IssueI use to have a group for all of my devices in Spotify. It allowed me to connect to them all which were all speakers so I could listen to my music o...

  • Regular
  • ...llowed me to connect to them all which were all speakers so I could listen to my music on all of them with no issues. I had all of the devices/speakers on the same network which allowed me to group them t...
  • PeteGallant
  • Visitor
  • 6042 Views
  • 12 replies
  • 0 likes
  • Connect
    Other
  • 6042 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution No sound using spotify connect

PlanPremiumCountrynetherlands DeviceiPhone 12, Yamaha rxv685 My Question or IssueSince a couple of days, connect seems to have stopped working on my yamaha receiver. All worked fine before, but now I do not get any sound from the receiver. My phone c...

  • Casual Listener
  •   Plan Premium Country netherlands   Device iPhone 12, Yamaha rxv685     My Question or Issue Since a couple of days, connect seems to have stopped working on my y...
  • niakoue
  • Visitor
  • 15676 Views
  • 28 replies
  • 2 likes
  • Connect
    Other
  • 15676 Views
  • 28 replies
  • 2 likes

Spotify connect is illegal

What you are doing is illegal, you have to know that!! I am renting out my apartment at AirBnB as result all of my guest gets permanent access to my speaker, even if i dont even use Spotify.Even if i have never heard of Spotify. You just give them th...

  • Casual Listener
  • ...pinions you want to have.  consider this, i have actually set up a guest network, but i can not stop my guests form connecting directly in to the wall. And now they can harass me when i live there a...
  • Kadabriel
  • Casual Listener
  • 199 Views
  • 1 replies
  • 0 likes
  • Connect
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect broken on all devices

PlanPremiumCountryGermany DeviceiPad, Xiaomi Mi9, Nad C658, All Sonos Devices (Play 1, 3, 5...)Operating SystemiOS latest, Android latest, BluOS & Sonos As of today i cannot play any music from the Spotify App via Spotify Connect. The issue persists ...

  • Casual Listener
  • ...oday i cannot play any music from the Spotify App via Spotify Connect. The issue persists after trying to re-login. Same issue trying to use Spotify Connect from the iOS App and Android App. Non of the m...
  • robedino
  • Newbie
  • 1864 Views
  • 9 replies
  • 1 likes
  • Connect
  • 1864 Views
  • 9 replies
  • 1 likes