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Music will not play on xbox

Music will not play on xbox

Plan

Premium Family

Country

U.S

 

Device

Xbox one

 

My Question or Issue

Ever since my family switched from premium to premium family 2 of 3 of us have not been able to listen to music on the app on the Xbox one. The app will load, our playlist will load and the music says it's playing but no audio.  I've tried restarting the Xbox and uninstalling and reinstalling and logging out and back in. Nothing helps.

 

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