My playlists dissapeared

[FelipeLaydner]

Hi, I logged in my Spotify account for windows and realized all my playlists had dissapeared. I tried to recover them through the website but it didn't show any playlist to be recovered. I would be very thankful if you guys could help me. Thank you!

[jeanmarie]

I have the same issue.  I no longer wanted to login with Facebook, so I created a new account -- and connected my Facebook friends manually.  As soon as I did it -- poof -- all my playlists gone.  And, same issue -- I tried to recover them via the website, but it says they are empty.  

Please help me get them back -- I had some amazing play lists in there!

[Joe]

@FelipeLaydner It sounds like you may have logged in with an email adress instead of a username or the other way around. Can you log out and back in to see if you can get back to the right account?

If that doesn't work, please get in touch with spotify here and they'll help. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.

[Joe]

@jeanmarie Please also get in touch with spotify using the contact form. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.

[FelipeLaydner]

Thanks for replying!

I think the problem Started when I connected my new account with my facebook. I had spotify connected with facebook and was using it as my account when I was living in San Diego. When I came back to Brazil, I had to create a new account with my email because the old one wouldn't change the location. Then, I tried to connect the new account with facebook and I think it overwrote my information or something similar. I've just seen a similar situation at the community and found out I could try to disconect facebook from my account and then things would get back to what it was. But now that I did it, I have 2 accounts with the same information. I don't know what else to do... 😕

Appreciate your help 😉

[Grace]

Hey jeanmarie, 

If you created a new account that'll be why you no longer have your playlists. 

Get in touch with us via the contact form (spoti.fi/1eqFoF1) and we'll be happy to help get them back 🙂

[jeanmarie]

Hello Grace.  Thanks for the note.  I sent a note from the link that you listed below -- I didn't receive a response from Spotify.  I just resent the same note to the link below in hopes that it would work this time.

I would love to get back to my music -- and I'm hoping I can get the playlists back.  I just keep looking at a blank list -- and I can't bare to rebuild them all again.  I'm stuck in iTunes hell right now -- please help!

Any suggestions on how to get my issue fixed?  This is what I sent in my note via the link you provided:

Hi.  All my playlists disappeared -- and they are not listed in the recovery section on the website.

This is what happened.  I no longer wanted to login with Facebook, so I created a new account with my email address -- and connected my Facebook friends manually once I had the new account set up.  As soon as I did it -- poof -- my original account was gone (the one where I just signed in with Facebook) -- and, all my playlists were gone too.  And, I tried to recover them via the website, but it says they are empty.

Please help me get them back -- I had some amazing play lists in there!  Thank you!  jb

[Peter__]

You should get an automated email reply when you submit a case via the contact form. If you reply directly to that email it will make sure it reaches a member of the team. 😉

[TUPRIMALATOTI]

I've been having trouble login with spotify due to bonding with my facebook account , so I disconnected my facebook account with spotify and have now gone all my playlists and my followers , spotify now is like new . How I can get my previous state to this problem ?

[MattSuda]

@TUPRIMALATOTI 

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.