Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

My profile picture doesn't show up on my artist page

Solved!

My profile picture doesn't show up on my artist page

I uploaded my profile pictures to Spotify For Artists but the picture doesn't show up when I search my page on Spotify
Instead, It shows the album cover of my latest release.

Country

Israel

Device

This problem occurs both on Desktop and the mobile app

Reply

Accepted Solutions
Marked as solution

Hello @user-removed, welcome to the Spotify Community!

 

Please keep in mind that according to the Spotify for artists FAQ the image can take up to 72 hours to update.

 

If after 72 hours the picture didn't change please let me know.

View solution in original post

5 Replies
Marked as solution

Hello @user-removed, welcome to the Spotify Community!

 

Please keep in mind that according to the Spotify for artists FAQ the image can take up to 72 hours to update.

 

If after 72 hours the picture didn't change please let me know.

Hi OviiiOne, I have an issue as well. My profile picture doesn't show for the last 2 weeks. Just the header. Should I write in to Spotify or wait?

Hey there @MOTHNODE,

Thanks for reaching out to us. No worries. Help is on the way.


As a first step, could you make sure that you are logged in to the right account? We recommend that you log out and back in to that end. You should then try setting your profile picture anew. Keep in mind that it must meet the requirements in the Spotify for Artists FAQ:

  • Have the correct file format (.jpeg, .png, or .gif)
  • Avatar images must be at least 750px x 750px.
  • Not exceed 20MB.

If that doesn't fix things, you should follow these steps and perform a clean reinstall. There may be a caching issue which interferes with the upload and this is an easy way to fix it.

Hope this helps. Keep us posted on how it goes.  

 

Have a nice day!

Mihail Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

The solution provided is not working!

I tried uploading a profile picture more than 3 times and waited more than 72 hours (at least size of 750x750), nothing happened!

The profile picture shown is my track's artwork! please help!

Hi there @DaniDee89

 

Thanks for reaching out about this here in the Community. 

 

Just to confirm, have you tried the steps @Mihail sent previously?

 

If so and they didn't do the trick, we'd recommend you reach out directly to our Artist support team. They will be able to help you with this.

 

If you need help with anything else, just let us know. 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts