My spotify won't work on windowsphone help me.

[PascalNuiten]

Hello community, 

I just downloaded spotify for my holidays, i wanted to test out primium for free(one month). And now i wanted to start spotify on my windowsphone. But it wouldnt work. if i start the app it only shows the starting screen.It doesnt mather how long i wait the starting screen( with spotify logo and processing balls) won't go away. I already delted the app and downloaded again and i already restarted my telephone and it did not work. So what can i do now ?? can some one please help me ? i would like to use spotify in my 12 hour plane flight next week so help me please ! 

i hope to hear from you soon ! 

greetings, 

Pascal Nuijten

[Adam_B]

Hey @PascalNuiten

Thanks for reaching out to us.

Apologies for the delay here. This sounds like it could be an issue with the cache on your device.

Head to https://www.spotify.com/account/offline-devices/ and remove all your offline devices.

Then, reinstall the app and re-sync your offline tracks. They should download without a hitch now!

If you still have trouble, let us know and we'll think of something else.

Thanks.