Name changed on Amazon Firestick

[harvi]

Went from listening spotify from my phone to my Fire stick and none of my playlists or like songs were able to load but my profille picture did and the last song I played was able to run. My first name was also replaced with a series of numbers "122132424354".

Plan

Premium

Country

United Kingdom

Device

Amazon Fire Stick 4k

Operating System

Android

My Question or Issue

Would signing out and signing back into my account on the fire stick fix my issue?

[Ivelina]

Hey @harvi,

Thanks for reaching out via the Community!

It's worth mentioning that alongside the display name, most Spotify accounts have a generated username which consists of numbers/letters/both and it should be the same account if you're able to see your profile picture.

However, to be on the safe side you can log out > back in twice in a row both in the TV app and on your phone as this can help resync the account and devices. Make sure you're using the correct credentials (email and password in case that's how you've registered).

We're also not sure, but it could be possible that the Firestick has some sort of username. To check this out, it would be great if you could send us a screenshot of how things look like from your end. You can attach it via the Insert Image option in the post editor, just make sure no sensitive info is visible (such as your Spotify username).

Keep us posted 🙂