No continuous play on Ecobee thermostat

[Ebkiel17]

I have played Spotify through my ecobee thermostat speakers for years. Recently, I have a problem where 1 (sometimes 2) songs will play and then the music stops. Spotify won’t continuously play and start the next song. It moves to the next song and shows on my phone which song would be next, but it shows as paused. I have to tap “play” to make the music keep playing.

This happens if I initiate via a voice command to the ecobee (“Alexa, play ABC on Spotify”) or if I start playing a song on the iPhone app and then switch the speaker to the ecobee.

This issue is present on all my ecobee thermostats, so it’s just a single thermostat issue.

The issue is only on ecobee thermostats. I don’t have the problem when playing Spotify on my phone speakers, Apple CarPlay, air pods, or to another Alexa product (echo).

I have tried:

-restarting router

-deleting / reinstalling Spotify on my phone

-removing Spotify skill from my thermostat and re-adding it

Please help!

[Novy]

Hey there @Ebkiel17,

Thanks for reaching out and letting us know what you've tried!

Would you mind sending over the exact Spotify version currently running on your phone, along with the app/firmware version of your thermostat if possible? 

It'd also be helpful if you could record a video of the issue so that we can take a better look at it. You can attach it to your next response or upload it to another platform like YouTube or Google Drive and send a link to it. Make sure to hide any personal or sensitive information, and to give it the relevant permissions if you decide to upload it somewhere else.
 

We'll be on the lookout for your reply.