Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

No/intermittent cover art on web player

No/intermittent cover art on web player

Plan

Premium

Country

UK

Device

HP Elitebook

Operating System

Windows 10

 My Question or Issue

I've started losing the cover art within the web player. I've cleared my history/cookies etc which has had no effect. I always get the first couple of rows showing correctly then the rest of the page does not display the covers.

2019-06-21 08_13_42.jpg
2019-06-21 08_14_07.jpg
Reply
1 Reply

Hey @bencrook86.

 

Thanks for getting in touch!

 

We'd like to know if this happens across all devices and on various networks.

We've experienced in the past that Web Player users would have some missing images due to the network configuration. So if this is the case you could perhaps get in touch with your admin.

 

Let us know what you can find. Looking forward to your reply.

 

Have a nice day.

Suggested posts