Podcast will not play on iPhones

[Crwnm33]

.

Plan

Free/Premium

Country

Device

Iphone 13 pro max 

Operating System

hello guys I’m having a issue where my personal podcast (Drank & Thank the podcast) will not play on the app on iPhones.. You can hit play and nothing will happen.. I contacted Spotify about this but they lowkey just ignored  me about the problem.. the podcast use to play on there but now it won’t… anybody else had this happen? Any info will help

[Eni]

Hey there @Crwnm33, 

Thanks for reaching out about this here in the Community. 

Could you send us the URI of the podcast so we can have a closer look directly from our end?

On another note, just to confirm, have you tried on multiple iPhone models or only on the iPhone 13 Pro Max you mentioned?

We'll be on the lookout for your reply.

[Crwnm33]

https://open.spotify.com/show/2bi3SvtEB9z44UsiYvENqz?si=odDUYw7FQYyOEfTYL-jBqw

It’s not just my phone it’s all of the people who listen to the podcast
iPhones as well.. It use to play but has not worked for the last 5 months

[OscarDC]

Hey @Crwnm33,

Thanks for the information you sent.

We've tried this on our side and we were able to replicate it. Would you mind confirming if you've contacted Creator support or just regular Customer Support?

In case you've contacted just regular Customer Support, we'd recommend to contact them again and ask your case to be sent to Creator Support. They will be able to help you further. Feel free to add the link to this post when contacting them. 

Hope this helps. If anything else comes up, the Community will be here for you.

[Crwnm33]

This is the email I’ve been messaging
**bleep** if there is another one would you please
share it with me

[Eni]

Hey @Crwnm33, 

Thanks for your reply and sorry for the confusion. 

We suggest that you reach out directly to Creator Support here so that they can assist you further with this. 

If you need a hand with anything else, the Community is here for you.