Problem accessing Spotify premium account.

[ta97]

So here is the problem (quite a read so prepare yourself)

I have two accounts on spotify, one is a username account that is linked to my primary facebook account.

The other account is a Facebook only account that is linked to a secondary Facebook account I have.

My first issue is that I have redeemed my student discount on the wrong account and was wondering what to do from here.

Also, I can no longer access the account that was made under my secondary Facebook account at all. Logging in via that Facebook brings up errors. Logging in under the device username and password automatically logs me out within 2 seconds. This doesn't help as this is the account I created with my student discount. This occured after a popup came asking me to create a new Spotify account to link to this secondary Facebook account. There was an option to link it to my original spotify account which I accidentally chose. I fear this is what has rebuked my accounts access to premium as I noticed that all my contact details had also been overwritten by my old spotify account.

[MattSuda]

I suggest you contact support so they can help you.

You can copy and paste the message from here so you don't have to type it agian.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.