Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Push Notification Gets Stuck on One Song

Solved!

Push Notification Gets Stuck on One Song

this happens on my tv

  • TV
Reply

Accepted Solutions
Marked as solution

Hey @sameusernameaslast,

 

Thank you for joining the conversation.

 

If the song's info is not updating correctly, we'd first recommend reinstalling the app on your TV to see if it makes any difference.

 

Also, as this could be related to the network connection as well, would you mind trying a different Wi-Fi network to see if the issue persists? If you don't have another one available, you can use a mobile data hotspot to test it. 

 

Lastly, include in your next response make, model and OS version of your TV, along with the Spotify version you're currently running to continue investigating this behavior. 

 

We'll be on the lookout.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

View solution in original post

2 Replies
Marked as solution

Hey @sameusernameaslast,

 

Thank you for joining the conversation.

 

If the song's info is not updating correctly, we'd first recommend reinstalling the app on your TV to see if it makes any difference.

 

Also, as this could be related to the network connection as well, would you mind trying a different Wi-Fi network to see if the issue persists? If you don't have another one available, you can use a mobile data hotspot to test it. 

 

Lastly, include in your next response make, model and OS version of your TV, along with the Spotify version you're currently running to continue investigating this behavior. 

 

We'll be on the lookout.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Ok thanks for the heads up! Our internet is a little slow so that would make sense

Suggested posts