Repetitive Emails

[Bigg_Bill7]

Hello, I didn’t know where this topic would go but I have a bit of a unique issue. So I am on the student discount, and recently Spotify asked me to re-verify that I’m a student for the year.

I think somehow this confused their system into thinking that I’m a new member or something because I immediately began getting emails congratulating me for choosing Spotify premium, lol, even though I’ve had it for years.

The main issue is that now I’ve gotten 5 of these emails in the past week, saying pretty much the same thing  (see screenshot).

I haven’t seen anyone else’s talk about this so I thought I’d bring it up myself. I don’t want to unsubscribe from emails. I would still love to get semi regular emails with new features, reminding me of playlists or artists near me, pretty much anything. I’m happy to hear from Spotify, I just find these repetitive “welcome” emails annoying since I’m not a new member. Anyone else experiencing this?

Thanks

Plan

Premium (student)

Country

 USA

Device

iPhone SE, Dell laptop 

Operating System

iOS 12, Windows 10

[Peter]

Hey @Bigg_Bill7.

Thanks for reaching out to us on the Community, we'll be glad to help 🙂

Try going to your Notification settings here, unchecking all options, clicking Save, and then re-checking the ones you want. 

Alternatively, try unsubscribing from those notifications at the bottom of the emails you've been receiving and then resubscribing.

Let us know how it goes! If you're still having trouble, we'll be here to help.

Take care,

P