Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Shuffle button turns off when clicking a new playlist on PC

Shuffle button turns off when clicking a new playlist on PC

 

Plan

Premium Duo plan

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

when clicking play on a playlist shuffle is turned off, I then turn it on however if i click a new playlist shuffle turns off again. and does this for every play list. If i click a playlist that has it turned on it stayed clicked on. It seems as if the shuffle button has now be changed to be on with individual play lists. Unsure if the same thing happens with the repeat button

Reply
1 Reply

Hi there @Moose2263,

 

Thanks for reaching out. A recent change has been made that splits non-shuffle play and shuffle play on playlists into separate buttons, see this idea for more info. You may have this earlier and this could explain the behaviour. Could you please check if this is the case and if you still think that the behaviour you have is not as expected, make a screen recording of it and send it to us so we can investigate. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

 

Keep us posted.

JoanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts