Some friends doesn't appear on my friend's activity bar

[crampuff]

Plan

Premium

Country

Canada

Device

MacbookPro late 2011, HP Elitebook, iMac late 2011

Operating System

Mojave and Windows professional

My Question or Issue

I have followed ther same list of friends on Spotify for more than a year. Suddently, about 2 weeks ago, I can't see some of those friends anymore. They are all premium subscribers ans are telling me they can't see me either. The friends I can't see are not on private session and all have sharing with friends enabled. Every sharing settings are also enabled for me. I can see them on the 3 desktops I use. Why can't I see them? How do I see them again? I uninstalled Spoitfy and did a clean install. Nothing changed. I also tried restarting my machines., it did not do the trick. It's also worth mentionning that when I try searching for new friends, it gives me an error. My account is connected to Facebook

[Killslayer152]

I have this same problem too but I am on Windows, some friends randomly pop up and go but for some reason, I can't ever seem to find the people I have been trying to find despite every attempt to fix it. (EVEN RE-INSTALLING SPOTIFY...) This actually happens on all of my devices, I am also Premium. But in Australia. 

[Ver]

Hey folks,

Thanks for reaching out to us. Don't worry. Help is here 🙂

@Killslayer152 Can you give these steps a go and run a clean reinstall on your devices? This one contains some additional steps to the regular reinstalling steps. By doing that you can make sure the app is up-to-date and the cache is not causing any issues.

Does the issue persist with another account? That way we can see if it's an account-related issue.

If you get an error message, you can send us a screenshot of it. We'll investigate this further.

@crampuff Do you still experience this issue? 

Keep us in the loop! We'll be here if you have any questions.