Something went wrong (Windows) desktop

[psionix]

Plan

Premium

Country

Turkey

Device

(Laptop)

Operating System

(Windows 10)

My Question or Issue

When I open the desktop app on my Windows 10 laptop, I always get this page "Something went wrong".

What I've done so far: 

1. Uninstall and reinstall the app
2. Logoff and login 
3. Problem still remains.

Reload page button does not help.

can you please solve this issue ASAP?

iloveyou

[mrcmrc65]

Me too on Mac (Premium plan, from Italy)... on two different Macs.

[#3]

I have Spotify Premium. Today, September 26, 2024, when I logged in the words "Somet6hing Went Wrong " appeared followed by a notice "Reload Page." I tried that and it didn't work. I have Optimum Premium on my IPhone and that works fine. The problem is confined to my computer. Why is this happening?

[AlejaR]

Hey there folks,

Thanks for posting in the Community and welcome. 

@psionix, we understand you tried reinstalling the app, but we'd like you to perform a clean reinstall of the app on the affected device. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.

If the above doesn't do the trick, then we'd recommend you clear host files on your device by following these steps. @mrcmrc65, we'd recommend you perform both the clean reinstall and clear the host files on the affected devices as well.

Folks, if the above doesn't do the trick, then please send us:

• The exact Spotify version you're running on the affected devices.
• Did you notice if this started to happen after a specific event, such as an OS update?
• Does this happen when using the web player?

We'll be on the lookout!