Sonos password issues

[kitkat1976]

Hi 

I have recieved the email (several attempts and several emails) but when i click the link to set the password i cant log in with anything other than my facebook details as i still only have the device username (1222929581) and no temporary password to enter/change!!!

Please help! 

(I have the 30 day free trail of premium account) 

Kate

[David]

Hey Kate!

You might need to email in about this - Click on "About Us" above, and then "Contact Form". When you are given a case number, post that below and I'll try take a look at this for you.

[kitkat1976]

Thanks very much Ref no 338766 Kate

[Pirminz · Accepted solution]

---

@David wrote:
Hey Kate!

You might need to email in about this - Click on "About Us" above, and then "Contact Form". When you are given a case number, post that below and I'll try take a look at this for you.

---

 I have the same issue except that I have a premium account.

The website does not generate a password although it claims that a password has been sent to my email (and not, it is not in the junk folder)

case number 374060.

Rgds

Niels

[meahtenoha]

Hi Pirminz- We've got a response to your case on the way now. 

Have a look in your personal inbox (the one registered with Spotify) for a message from us. 

[user-removed]

I've gotten the following several times but I have not gotten an email (no junk either) from spotify. My eail address works, as I have gotten other emails from spotify.

I keep getting the following message but nothing comes to my email. I've gotten other emails from you at the same address. I want to play on my Sonos system.


Set a password for your devices

To use Spotify on your devices, you need to set a separate password and log in with the username provided.

Your device username is: 1237397033    

An email featuring your device username and a link to set your password has been sent to (I removed email address)

[meahtenoha]

jpazsf - It can take up to 48 hours for this email to reach your inbox. The more times you make that request however the slower the process will be. 

Hold tight. If you don't have that code within 48 hours please fill out our contact form.

[cmunroe19]

I get the email for my device password.  When I click  the link it brings me to the log in page but nowhere that I can actually set a password so I can't use my Spotify account with my Sonos system

[Peter__]

What happens if you log in on that page using your normal details?

Peter

[pchown]

I haven't received the password reset email so I can use my new sonos player.  I saw some people on this forum get manual password emails.  Any chance I can get one of those?

[Peter__]

Hey! Welcome to the community 🙂

Just drop the customer services team an email using the online contact form and they will be able to get one of those out to you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[Jamie__Mc]

Hi,

I am also havin the same problem in so far as I don't ever receive the email with the password on it. This is all very frustrating as we bought the Sonos equipment purely to play Spotify!

In addition this this, the contact form on the website does not appear to be working correctly at the moment as we are unable to fill in the message part of the form or 'send' the message.

Can you please send us a manual email with the password so that we may begin using our Sonos.

Many thanks,

[Peter__]

There is an alternative contact form here if you are having issues with the one above. 

Peter

[Jamie__Mc]

Peter,

Thank you for the information.

We have sent the message to the alternative address. Do you know roughly how long it might take for us to be sent the password? We would very much like to be able to use the equipment this evening.

Many thanks again,

Jamie

[Peter__]

Normally you will get a response within 24 hours, so keep an eye on your inbox.

If you got an automated email reply when you submitted the form, reply directly to it even if its from no-reply that way it is certain your message will reach an advisor as soon as possible. 

Peter

[Jamie__Mc]

Peter,

Thanks for your help again.

We have received the initial email and replied to it as you directed. Our case number is # 00692390. We have our fingers crossed we will receive the password today.

Jamie

[Jamie__Mc]

Peter,

We have not yet received the email with the password.

Is there anything we can do to escalate this?

Thanks,

Jamie

[Peter__]

Hey Jamie,

It could be taking a little longer than normal since it is the weekend. 

I will drop an escalation to the community staff for you to make sure this gets answered as soon as possible, hopefully tomorrow at the latest!

Peter

[Jamie__Mc]

Thanks Peter.

Appreciated.

[Greg]

Hi Jamie, apologies for how long it's taken to get you enjoying Spotify on your Sonos.

Please check your inbox and you should have an email waiting for you, just reply to that with the requested details and the team will get you online as soon as possible.