Sonos "Connection to Spotfy was lost"

[Helli_Do]

Hi

I installed the spotify service in Sonos and when i start playing a song in the sonos controller i see playing the song for about 10 seconds - but hear no outpot on the speakers - after the 10 sec the error occures:

"was unable to play the song - connection to spotify was lost"

Any ideas?

Thanks

Helli

[gcorvin]

same problem here exactly.  Been going on a few weeks.  All other services working fine,but with spotify, loads playlist fine, looks like about to play, and then gets connection lost message.  After a while it will finally actually start playling songs, but problem repeats later once I start a new "listening session"

[kbrooksc · Accepted solution]

Hmm...that's not normal behavior obviously. 

I recommend contacting Spotify Support through either Twitter via @SpotifyCares or through the contact form here. You will want to check your spam folder for an email back and keep in mind that you want to reply to that email even if it comes from a "No-Reply" address. Doing this will send a notification for a tech to reach out. 

Hope this helps!

[Helli_Do]

I contacted the Spotify SONOS support and at least i changed my Router -> from this time on everything works fine

[kiwibrotha]

That doesn't work.

The email I got back from Spotify was:

We’re sorry to hear you’re having problems with your Sonos. Since Sonos developed their own Spotify app their customer support will need to help you out. Sorry we couldn’t do more!

Get in touch with them here: http://www.sonos.com/support/contact/.

If there is something on our end, Sonos will contact us directly.

I'm still working through this. Waaaay frustrating!

[Peter__]

Yeah Sonos make their own app which is a bit complicated because of the multi-room stuff!

[MrJWW]

Hi, I had this exact problem today, for me it was caused by an IP address conflict somewhere on my network.

I couldn't see which devices were conflicting but I defined a fresh DHCP scope on my router and flushed the DHCP cache with a reboot of the router and Sonos/Spotify is working fine again now.

To avoid this happening again I've added DHCP reservation for my Sonos devices. I could have just used fixed IPs for the Sonos devices but DHCP reservations reduce the risk of IP conflicts happening again in the future..

[Nenifled]

I had the same problem, after an upgrade of firmware on my Cisco E2500 everything worked fine again.

So it was not Sonos and not Spotify.

I also read that it could help to change the cable between your router and your sonos-device.

[kingaj12]

I had this problem.  The issue was my subscription to Spotify - I needed to update my account in the Sonos app.