Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • YasserS
  • Visitor
  • 11365 Views
  • 76 replies
  • 9 likes
  • Other
  • 11365 Views
  • 76 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20327 Views
  • 9 replies
  • 2 likes
  • Other
  • 20327 Views
  • 9 replies
  • 2 likes

Using two user

I wonder if there is a way to control your home account (audio) and your personal (cell) account on the same cell phone with out logging out my cell phone account if there is an option in the cell pone app to ask you which account you want to be home...

  • Newbie
  • I  wonder if there is a way to control your home account (audio) and your personal (cell) account on the same cell phone with out logging out my cell phone account if there is an option in the c...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

A separate Web Player for Premium and Free Users

I'm a free user and I use the web player all the time at work. We are restricted to download the app at the office. And all I can rely on is the Web player. I just hope that there are separate landing page for premium users and free users for the ope...

  • Newbie
  • I'm a free user and I use the web player all the time at work. We are restricted to download the app at the office. And all I can rely on is the Web player. I just hope that there are separate landin...
  • 688 Views
  • 0 replies
  • 0 likes
  • 688 Views
  • 0 replies
  • 0 likes

Ads Constantly

I think I will stop using Spotify due to their selection of ads.I am tired of the political ads bashing TRUMP.They just don't stop.Is the audience of Spotify so liberal that they appreciate this onslaught of anti Trump ads?Very inappropriate to play ...

  • Newbie
  • I think I will stop using Spotify due to their selection of ads. I am tired of the political ads bashing TRUMP. They just don't stop. Is the audience of Spotify so liberal that they appreciate thi...
  • pac03c
  • Newbie
  • 1715 Views
  • 5 replies
  • 8 likes
  • 1715 Views
  • 5 replies
  • 8 likes

[Desktop] Choose the device on which you play a spotify music

Hi, I want to change the peripheral on which I play my music without windows. Is it possible ? If not, can someone give me the name of a software that permise that please ? thank you in advance

  • Newbie
  • Hi, I want to change the peripheral on which I play my music without windows. Is it possible ? If not, can someone  give me the name of a software that permise that please ?    &...
  • 245 Views
  • 0 replies
  • 0 likes
  • Other
  • 245 Views
  • 0 replies
  • 0 likes

impossible to find/see my public playlists

Hi,I have some public playlists but looking my profile from other user they doesn't appear and searching them don't find. The only way to share with someone else is to send directly the playlist with whatsapp or other social.

  • Newbie
  • Hi, I have some public playlists but looking my profile from other user they doesn't appear and searching them don't find. The only way to share with someone else is to send directly the playlist wi...
  • 349 Views
  • 0 replies
  • 0 likes
  • Other
  • 349 Views
  • 0 replies
  • 0 likes

Solved!! Recent Spotify Connect problems on Amazon Fire TV

Hello! after the recent update to the Amazon Fire TV I am no longer able to use Spotify Connect on the Fire TV.When I initiate a connection from my cell phone (Android, Nexus 5) Sporitfy Connect launches, but ends up in an error message "Hm. Irgendwa...

  • Newbie
  • Hello!   after the recent update to the Amazon Fire TV I am no longer able to use Spotify Connect on the Fire TV. When I initiate a connection from my cell phone (Android, Nexus 5) Spori...
  • EddyR
  • Regular
  • 65398 Views
  • 76 replies
  • 25 likes
  • 65398 Views
  • 76 replies
  • 25 likes

Solved!! Sonos "Connection to Spotfy was lost"

Hi I installed the spotify service in Sonos and when i start playing a song in the sonos controller i see playing the song for about 10 seconds - but hear no outpot on the speakers - after the 10 sec the error occures: "was unable to play the song - ...

  • Casual Listener
  • Hi   I installed the spotify service in Sonos and when i start playing a song in the sonos controller i see playing the song for about 10 seconds - but hear no outpot on the speakers - after...
  • kingaj12
  • Newbie
  • 7477 Views
  • 8 replies
  • 1 likes
  • 7477 Views
  • 8 replies
  • 1 likes

Web player loading at 50 songs

My web player stops loading at 50 songs. I can only play those 50 and I dont know why. it always happens in my personal song list. What do I need to do

  • Casual Listener
  • My web player stops loading at 50 songs. I can only play those 50 and I dont know why. it always happens in my personal song list. What do I need to do
  • 495 Views
  • 0 replies
  • 2 likes
  • Connect
    music
  • 495 Views
  • 0 replies
  • 2 likes

Problem with web player

So I have spotify on my chromebook with web player format and I have this one playlist with 142 songs and one day it stopped loading past the 100th song I go to the playlist scroll down and it stops at 100 and right below the 100th song theres a litt...

  • Newbie
  • So I have spotify on my chromebook with web player format and I have this one playlist with 142 songs and one day it stopped loading past the 100th song I go to the playlist scroll down and it stops ...
  • Maxim
  • Spotify Star
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Two Different Bands, Same Name

The band Night Moves has released one album, Colored Emotions. However there is another band called night moves that has released several albums. When I want to listen to Colored Emotions on my android with spotify free I don't mind shuffling the alb...

  • Newbie
  • The band Night Moves has released one album, Colored Emotions. However there is another band called night moves that has released several albums. When I want to listen to Colored Emotions on my andro...
  • StratonDude
  • Newbie
  • 20626 Views
  • 6 replies
  • 5 likes
  • 20626 Views
  • 6 replies
  • 5 likes

Im not sleeping tonight if i dont fix my Spotify PS4 issue!

Okay. Im from Cyprus and i realy enjoy Spotify. It does work excellent on my Xperia so i upgraded to premium (im on my free month). But the ps4 app couldn't open today and it was stuck on the black screen and the logo saying "error to connect with ne...

  • Casual Listener
  • Okay. Im from Cyprus and i realy enjoy Spotify. It does work excellent on my Xperia so i upgraded to premium (im on my free month). But the ps4 app couldn't open today and it was stuck on the black s...
  • Slidehh
  • Roadie
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Problem with Spotify web player

So I use the Spotify Web App and when I scroll down to the bottom of the albums page, it should be one of those infinite scroll pages where it loads all the albums down there. But instead of loading the albums at the bottom of the screen, it just get...

  • Newbie
  • So I use the Spotify Web App and when I scroll down to the bottom of the albums page, it should be one of those infinite scroll pages where it loads all the albums down there. But instead of loading ...
  • 347 Views
  • 0 replies
  • 1 likes
  • Other
  • 347 Views
  • 0 replies
  • 1 likes

Web player - albums don't load

I've got a strange problem using the Web Player. When I go to Your Music and Albums it only loads a few lines of albums and not all of them. All I get at the bottom is the spinning timer icon. I found an old thread on here that said it was due to a c...

  • Regular
  • I've got a strange problem using the Web Player. When I go to Your Music and Albums it only loads a few lines of albums and not all of them. All I get at the bottom is the spinning timer icon. &nbsp...
  • 456 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 456 Views
  • 0 replies
  • 0 likes

Playlists won't fully load

Since yesterday I haven't been able to fully load a playlist. I can click on it and open it, but I can only see the top 100 songs, anything below there won't load I just see the spinning wheel of death. I've tried different browsers, different comput...

  • Casual Listener
  • Since yesterday I haven't been able to fully load a playlist. I can click on it and open it, but I can only see the top 100 songs, anything below there won't load I just see the spinning wheel of dea...
  • AChiHuang
  • Casual Listener
  • 10057 Views
  • 12 replies
  • 26 likes
  • Web Player
  • 10057 Views
  • 12 replies
  • 26 likes

A phone with buttons can run spotify and whatsapp

I want to buy a phone with keyboard like a Blackberry and I want to run Spotify and Whatsapp which Blackberry devices are available and can you racommend any other device?

  • Newbie
  • I want to buy a phone with keyboard like a Blackberry and I want to run Spotify and Whatsapp which Blackberry devices are available and can you racommend any other device?
  • 919 Views
  • 0 replies
  • 1 likes
  • Other
  • 919 Views
  • 0 replies
  • 1 likes

Transfer the music to new account or take over old account

Hi everybody, At this moment I have an free premium account (the provider gives a free code) but I'm going to move to a new house and I'm probably going to move to another provider which don't have Spotify but their everything in 1 is better. I'm thi...

  • Newbie
  • Hi everybody,   At this moment I have an free premium account (the provider gives a free code) but I'm going to move to a new house and I'm probably going to move to another provider which don...
  • Quick986
  • Casual Listener
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Playlists not loading/scroll bar gone

Hi I've been having this issue for a week now I'm using Spotify Web Player in Google Chrome and when I try to go through My Music > Playlists, I'm presented with the everlasting buffer wheel when i try and scroll past the 100th song I can still use t...

  • Newbie
  • Hi   I've been having this issue for a week now   I'm using Spotify Web Player in Google Chrome and when I try to go through My Music > Playlists, I'm presented with the everlasting ...
  • pyjamal1ama
  • Music Fan
  • 673 Views
  • 1 replies
  • 1 likes
  • 673 Views
  • 1 replies
  • 1 likes

My scroll bar isn't showing up

The scroll bar isnt showing up and i can only see nine of the songs on my playlist

  • Casual Listener
  • The scroll bar isnt showing up and i can only see nine of the songs on my playlist
  • XXbabyblueXX12
  • Casual Listener
  • 1481 Views
  • 3 replies
  • 1 likes
  • 1481 Views
  • 3 replies
  • 1 likes

Web Player not loading

Are you going to fix this issue with the web player not playing, and not loading my albums anytime soon? Any album after the letters Ca will not load. I have tried on Fire Fox, Chrome, Vivaldi, and Yandex web browsers. I have deleted cookies, cache, ...

  • Regular
  • Are you going to fix this issue with the web player not playing, and not loading my albums anytime soon? Any album after the letters Ca will not load. I have tried on Fire Fox, Chrome, Vivaldi, and Y...
  • 407 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 407 Views
  • 0 replies
  • 1 likes

Can't register using Globe prepaid

Hi! I've been trying to register for Spotify premium using Globe prepaid but it always redirect in a page saying that I have insufficient credit well in fact that I have enough load to register for premium. Anyone knows how to address this?

  • Newbie
  • Hi! I've been trying to register for Spotify premium using Globe prepaid but it always redirect in a page saying that I have insufficient credit well in fact that I have enough load to register for p...
  • CryticalAce
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • Other
  • 385 Views
  • 1 replies
  • 0 likes