Spotify Skill on Alexa unable to play artist or album

[user-removed]

Plan

Free

Country

Italy

Device

EchoDot 4 with clock

Operating System

/

My Question or Issue

I reported this to Amazon but they say to report to Spotify as with Amazon music all works fine.

The Spotify Skill are unable to understand when I ask to play an artist or an Album, always opena playlist of the artist that is a playlist created from user that has not all right related track.

Is better use Amazon miusic until you will not fix the Spotify skill to be able to play an artist "Play Enya music on spotify or Play Enya artist on spotify" "play album dark sky island on spotify". This command works for Amazon Miusic (removing spotify command) and never work for spotify. I read also feedback that users leaved about this skill and the issue is not only mine.

[Jeremy]

Hey there @user-removed,

Thank you for your post. We're happy to help you.

Can you try to unlink Spotify and the relink it?

Can you also let us know which version of the app you have?

Keep us posted 🙂

Cheers!

[user-removed]

The issue is with Spotify Alexa Skill

https://alexa.amazon.it/spa/index.html#skills/dp/B07FK56GVY

I'm using the latest Alexa Android app.

https://play.google.com/store/apps/details?id=com.amazon.dee.app&hl=it&gl=US

Amazon Alexa support has asked to report the issue to you.

[Jeremy]

Hey there again @user-removed,

Thank you for your reply.

Can you try to reinstall the app?

Cheers!

[user-removed]

Nothing change.
Please remember also users are reporting the same issues on skill comments.

Reinstall Alexa app or the skill never help.

[Mihail]

Hey @user-removed,

Thanks for getting back to us.

We meant that it's a good idea to reinstall both the Alexa and Spotify apps and relink your Spotify account anew. You can follow these steps:

1. Unlink your Spotify account from the Alexa app.

2. Perform a clean reinstall of both the Spotify and Alexa apps. You can find instructions on how to do this for Spotify here. 

3. Link both accounts anew. This Support page can help.

You should then be able to use voice commands as described here.

Let us know if that helped. 

[user-removed]

Hi, thanks for the answer.

Again the steps you provided is not helping and is not fixing the issue.

I'm able to play music with Spotify, as mentioned in the guide you give in the last reply Spotify seems play playlist but as the guide never mention it, is unable to play an artist or an album... you can do only from Spotify App.

Seems if I want reproduce an artist or an Album i must use amazon music that work fine, Spotify skill, as reported from other users in the skill comments, are unable to reproduce artist or album.

The guide mentioned from you is not what I'm reporting and I'm looking for.
Again my question: did you try with Alexa to reproduce a specific artist and not a playlist?

When you ask to Alexa to play Artist Enya (for example) with Spotify the skill say wil open Enya radio that is not playing the artist but a radio created maybe from users with track that are not related to Enya.

• Are you interested of let user prefer Amazon music instead Spotify in Amazon device?
• Are you able here just to suggest guide and step or also to try to reproduce the issue I'm reporting and other users are reporting too under the skill comments?

To me look like you don't wanna fix this or you have no idea about what the issue is because maybe you never experienced, tested this?!

It's a questions and consideration from my point of view.

[LDMaughan]

Did anyone ever find a way to fix this?

I have the same issue, I say "Alexa play songs by [artist name]" but the Spotify App responds "playing [artist name] radio" which then proceeds to play a list of songs by other artists. 

It's very frustrating and is the only thing stopping me from subscribing to premium 

[OscarDC]

Hey @LDMaughan,

Welcome to the Community and thank you for joining the conversation.

Just to be on the same page, have you tried the steps previously mentioned by @Mihail? If so, and the issue persists, it could be network-related.

In this case, we'd recommend trying it with a different Wi-Fi network to see if it makes any difference. If you don't have another network available, you can use a mobile data hotspot to test it.

We'll be on the lookout.

[smac48]

Is there a solution to this problem yet, I have tried the above solutions but still have the same problem as above?

[Susan_GP]

Hi there @smac48,

Thanks for your reply in this thread.

Bear in mind that the option to play specific tracks, albums, and artists on your Alexa is only possible if you have a Spotify Premium account. If you have a free account and ask Alexa to play a specific track, album, or artist, Alexa will play a radio station. A radio station is a mix inspired by your request. 

If you have a Premium account and Alexa is not playing the tracks, albums, or artists you're asking for, make sure the correct Premium account is linked from the Amazon Alexa app. To make sure it is, go to the app, disable the Spotify skill, and add it again. You can check which account you're linking in the process. More info on how to do this can be found in this article.

You can also try restarting the Alexa device by unplugging it from the power outlet. Plug it back in and check if that makes a difference. 

Let us know how that goes.

[smac48]

Hi Susan,

Thank you for taking the time to get back to me.

Oh I only have a free account at the moment, funny when I use it in my car, it will paly individual artists  but not at home on the Alexa.

I have it set as default on alexa, and I can see its linked in the spotify app, I will try turning the alexa on and off, and see what happens.

I think I would upgrade if I could be sure it would work correctly 🙂

Thanks for taking the time to get back to me.

[Susan_GP]

Hi there @smac48,

Thanks for taking the time to get back to us.

Spotify on the car, and the Alexa work differently. If you have a free account and use voice commands to ask Alexa for a specific song, artist, or album, Alexa will play a radio station. For example, if you ask: 'Alexa, play Guns and Roses on Spotify'. You will get a reply from Alexa saying 'Guns and Roses radio from Spotify', and you will get a mix of music related to that artist/genre. And that's how it works with specific requests, like albums or songs as well. 

However, you can search for the artist or album from your phone and then play it on your Alexa with Spotify Connect, instead of using voice commands. That way you'll have more control of what you're listening to.

Now, If you have a Premium account and use voice commands, Alexa will play the artists, albums, and specific songs you ask for and not radio stations. You just need to make sure the right Premium account is linked from the Amazon Alexa app.

Hope this helps. If you have any questions or need anything else, the Community is here for you.

[smac48]

Hi Susan,

Thank you for taking the time to explain how it works in detail, that's helpful to understand.

I guess I had better have a think about grading then:)

As one of the things that's good about Alexa is just having to ask.

Thanks again for your time.

Alex

[Susan_GP]

Sure thing @smac48,

We're always here to help. Don't hesitate to let us know if you have any additional questions, or if you need help with something else.
 
Cheers!