Spotify for Podcasters advertisement

[chatley1952]

Plan -Free

Country - UK

Device - iMac

Operating System - iOS Catalina 10.15.7

My Question or Issue

After playing 2 or 3 tracks from my Liked Songs the advert for Spotify for Podcasters cuts in and then remains on a continual loop preventing me playing any more songs. The only action I can take is to close Spotify then re-open. However, the problem then repeats. Unless there is a solution I will have to change to Amazon Music, which I don't want to do.

[OscarDC · Accepted solution]

Hey @chatley1952,

Thank you for reaching out to the Community and welcome. 

This issue is commonly related to some damaged cache stored on your device. In this case, we'd first recommend performing a clean reinstall of the app by following the steps in this article. 

If the issue persists, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out. 

Lastly, include in your next response the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

[chatley1952 · Accepted solution]

 A clean reinstall worked. I suppose I could have worked this out for myself but thank you very much all the same. 

[OscarDC]

Hey @chatley1952,

Thank you for keeping in contact. 

We're glad to know that everything is working fine now. We appreciate the time you took following the process and sharing what works for you. 

In case you need anything else, remember that we're just a post away.

Cheers!