Spotify immediately crashes

[owen3012]

Hi

My Spotify is working fine when I am on my 4g. However as soon as I turn on my wifi my Spotify app, on my iPhone 6, immediately crashes. Can you help with this?
I have the most descent iOS and the updated app.

[Melody]

Hey there @owen3012!

We hope you're well.

This sounds like something we're looking into here.

Just to check, are you rocking the latest version of Spotify/iOS on your device, and are your network settings up-to-date?

If you are just starting to have these issues please can you follow the steps below, and let us know if this helps:

1. Reinstall Spotify
2. Restart your device
3. Reset network settings

If this doesn't do the trick, just head over to the main thread, and let us know:

1. Your exact device/operating system.
2. The exact version of Spotify you're using 🙂

We can then keep getting things looked into, don't worry.

Thanks,

/M