Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify won't open - Windows phone

Spotify won't open - Windows phone

Hey whoever can help - this morning spotify was working fine, but now every time I try to open it on windows phone it just gives me the loading screen but never actually opens past that.

Any suggestions? I've tried updating the app and turning the phone on and off.

 

Cheers

Reply
5 Replies

Weird, does deleting Spotify then re-installing make any difference?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Yes - it did help - I too encountered that bug. However few hours later the same thing happened. I'm not really looking forward to reinstalling and redownloading offline playlists twice a day 😉

Are you using Windows phone 7/8/8.1?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

8.0 (8.0.10517.150)

 

I'm not 100% sure, but turning GPS off might have helped - I didn't get stuck since I turned it off.

 

Could it really help or is it just a fluke - I have absolutely no idea.

Yes!!! It's working for me.

Suggested posts