Unable to access albums on Sonos

[#1]

Keep getting the following message when trying to access Albums on Sonos Attempt to connect to Spotify timed out
This happens on 2 iPhones and ipad

[#2]

Hey folks!

Thanks for reaching out about this, it's being looked into 🙂
In the meantime, we'd also like to ask you for some additional details:

• Your Sonos app version:
• Your device's make & model + its OS version:
• The troubleshooting steps you've tried so far:
• A description and/or a screenshot of the error you're getting:

Many thanks! We'll keep you posted 🙌🏼

[Maria]

Hey there,

Thanks for reaching out!

Just to confirm, does this only happen when trying to access albums, or does it happen on other occasions as well? For example, with playlists or podcasts. Also, did you notice if this began happening at any specific point - after an app update or update to the OS? 

Could you try relinking to Sonos to see if it makes any difference? Just follow the steps under Remove Spotify from Sonos on this page to unlink the device. Once it's done, you can re-connect by following Add Spotify to Sonos.

Let us know how you get on.

[coopim1]

Hello Maria,

I am not the person who raised the initial query  to which you responded above but I am having the same problem when  attempting to access, via the Sonos app on my laptop and iPad, my "Albums" in "Your library" in Spotify. I get the same message as your original correspondent did.

Removing Spotify and adding / relinking it again makes no difference.

When I try to access "Songs" in "Your Library", I get a message which reads "An error occurred while adding tracks to the queue (701)" However, playlists seem to work OK.

Have you any other ideas for solving this problem?

Regards,

Mark

[Eni]

Hey there @coopim1, 

Thanks for reaching out about this and welcome to the Community!

Would you mind checking if the firmware of your Sonos is up to date? 

On another note, it's well worth running a clean reinstall of the Spotify app on all your devices to get rid of any cached files that might be causing trouble. 

Let us know how it goes. 

[#6]

Whenever I go to my Spotify albums list via Sonos I get an error message: ‘attempt to connect to Spotify timed out’. I can access my playlists and songs fine and my albums still appear in Spotify.
This started a couple of weeks ago and never had any problems before that. Can’t understand why it’s only the albums that don’t work? Any help greatly appreciated, thanks 😀

[Vasil]

Hey folks!

Thanks for reaching out about this, it's being looked into 🙂
In the meantime, we'd also like to ask you for some additional details:

• Your Sonos app version:
• Your device's make & model + its OS version:
• The troubleshooting steps you've tried so far:
• A description and/or a screenshot of the error you're getting:

Many thanks! We'll keep you posted 🙌🏼

[ToddGSC]

Hi there - I finally found a place where we are all having more or less the same problem.  My situation is specific to my iPhone and while I cannot pin a specific date, I would say its been since at least around the Super Bowl (so call it early Feb 2024).  When I am in the Sonos app, and am linked to my Spotify account, I can play music with Albums, Playlists, suggestions, and everything EXCEPT "Songs".  I get the message "An error occurred while adding tracks to the Queue (701)" if I try to specifically select a song from the list.  I get the message "Unable to add songs to the Queue" if I try to hit "Play" or "Shuffle".  Either way there is no way I can play any songs from that list - it errors out every time.  Of course if I search the song in Sonos and select to play there are no issues playing the song.

Interestingly, I set up Sonos Voice last night (not really my thing, but I wanted to see if I could get around this problem that way)...and once it was set up from my soundbar connected to a tv (Entertainment room has Sonos connected to soundbar as part of TV, Subwoofer, and surround sound speakers, etc), I could say "Sonos, play my favorite songs" and then it starts playing the songs from the top of the list!  Once the music is playing, I grab my iPhone and I can fast forward or go backward as much as I like with no issues or errors.  BUT, as soon as I try to select a song from my iPhone Sonos app, or hit "Shuffle", or hit "Play", the errors come back and no way to get back to my favorite songs.  The only way to get back to the songs is through Sonos Voice command.

Steps I have taken one or 10 times by now:

1. I have removed my Spotify account from Sonos and re-added
2. I have deleted and reinstalled both the Sonos app and Spotify app
3. I have cycled everything from router, modem, the Sonos hardware, multiple times (I have a central server system in a closet, with speakers hardwired around the house, and one big speaker out in the garage on Wifi) 
4. I have added my wife's Spotify account to my Sonos account (you can toggle between two different accounts pretty nicely in the Sonos app).  Everything works perfectly from her account, meaning she does not have any of the error issues)
5. I have verified I'm on the latest iOS, Sonos app, Spotify app, Sonos firmware, everything!  (as of April 5, 2024)
   1. I have settings to automatically update Sonos

Some other details you may want:

Sonos Version: 16.1

Sonos OS: S2

Sonos Build: 78151030

iPhone: 13 Pro (my wife is on 14 Pro, since I mentioned everything works for her fine)

iOS: 17.4.1

*I took screenshots of the two error messages and attached here

I hope this is helpful, I would really like to understand how to solve for this one.  Thanks in advance for looking into this.

--Todd