Unable to access my favorite songs on Sonos (from iPhone)

[ToddGSC]

Hi there - My situation is specific to my iPhone. When I am in the Sonos app, and am linked to my Spotify account, I can play music with Albums, Playlists, suggestions, and everything EXCEPT "Songs". I get the message "An error occurred while adding tracks to the Queue (701)" if I try to specifically select a song from the list. I get the message "Unable to add songs to the Queue" if I try to hit "Play" or "Shuffle".

[ToddGSC]

Hello again - I wanted to provide a bit more detail, assuming you may request it:

I would say its been since at least around the Super Bowl (so call it early Feb 2024).  When I am in the Sonos app, and am linked to my Spotify account, I can play music with Albums, Playlists, suggestions, and everything EXCEPT "Songs".  I get the message "An error occurred while adding tracks to the Queue (701)" if I try to specifically select a song from the list.  I get the message "Unable to add songs to the Queue" if I try to hit "Play" or "Shuffle".  Either way there is no way I can play any songs from that list - it errors out every time.  Of course if I search the song in Sonos and select to play there are no issues playing the song.

Interestingly, I set up Sonos Voice last night (not really my thing, but I wanted to see if I could get around this problem that way)...and once it was set up from my soundbar connected to a tv (Entertainment room has Sonos connected to soundbar as part of TV, Subwoofer, and surround sound speakers, etc), I could say "Sonos, play my favorite songs" and then it starts playing the songs from the top of the list!  Once the music is playing, I grab my iPhone and I can fast forward or go backward as much as I like with no issues or errors.  BUT, as soon as I try to select a song from my iPhone Sonos app, or hit "Shuffle", or hit "Play", the errors come back and no way to get back to my favorite songs.  The only way to get back to the songs is through Sonos Voice command.

Steps I have taken one or 10 times by now:

1. I have removed my Spotify account from Sonos and re-added
2. I have deleted and reinstalled both the Sonos app and Spotify app
3. I have cycled everything from router, modem, the Sonos hardware, multiple times (I have a central server system in a closet, with speakers hardwired around the house, and one big speaker out in the garage on Wifi) 
4. I have added my wife's Spotify account to my Sonos account (you can toggle between two different accounts pretty nicely in the Sonos app).  Everything works perfectly from her account, meaning she does not have any of the error issues)
5. I have verified I'm on the latest iOS, Sonos app, Spotify app, Sonos firmware, everything!  (as of April 5, 2024)
   1. I have settings to automatically update Sonos

Some other details you may want:

Sonos Version: 16.1

Sonos OS: S2

Sonos Build: 78151030

iPhone: 13 Pro (my wife is on 14 Pro, since I mentioned everything works for her fine)

iOS: 17.4.1

*I took screenshots of the two error messages and attached here

I hope this is helpful, I would really like to understand how to solve for this one.  Thanks in advance for looking into this.

--Todd

[OscarDC]

Hey @ToddGSC,

Thank you for reaching out to the Community and welcome.

We appreciate all the info you've included in your second post, it was really helpful! In order to continue investigating this issue, since your wife's phone works properly, would you mind letting your wife log in with her account on your device to see if it makes any difference? 

Also, it would be great if you could login to your wife's phone with your own account to see if the issue persists. This will help us understand if the behavior could be account-related or not. 

Lastly, include in your next response the Spotify version you're currently running.

We'll be on the lookout.

[ToddGSC]

Thanks Oscar - ironically and unrelated to this particular issue, I upgraded to the iPhone 15 Pro over the weekend and everything works well now.  I am able to play songs with no more errors.  This likely means it was something to do with my phone vs something within Spotify itself.  I am on version 8.9.30.414 by the way

[Ivelina]

Thanks for the response @ToddGSC and we're happy to hear that Spotify and Sonos are now working as they should 🙂

Once again, appreciate the info you provided and if anything else comes up or if you've got any questions, the Community's here for you.

Have a good one!