Unable to load artist or album info

[Miltage]

Since the latest Spotify client update I have been unable to load any album or artist. Playback works fine and I can view playlists too but if I try to view an album or artist I get "oops, something went wrong" message.

Been like this for about 2 weeks so I thought I'd report it now.

Plan

Premium

Country

South Africa

Device

Desktop

Operating System

Windows 10

[marianzigo]

The same to me on Windows 10. I performed a clean reinstall but it did not help.

[Jeremy]

Hi there @Miltage and @marianzigo,

Thank you for your posts in the Community.

In this case we suggest that you try with a different internet connection to see if the issue persist.

Also, can you remove all lines of your hosts file by following these steps:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them
7. Save your changes and restart Spotify

@Miltage - we also suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

Keep us posted 🙂

Cheers!

[Miltage]

Thanks for your reply Jeremy. Turns out my computer was more than a year behind on updates. After upgrading to the latest version of Windows 10 I managed to uninstall and re-install the app and now everything is working correctly again!

[CarlosE]

Hey @Miltage,

Thanks for keeping us posted.

We're glad to hear that it was sorted out! It's always a good idea to keep both the operative system and the app updated so they run at an optimal performance.

If you have any questions or need a hand with anything else, we'll be right here.

Have a good one 🙂

[marianzigo]

Hi @Jeremy

With different internet connection everthing works. I am using an office-laptop where I do not have an admin rights. I will ask admin to do everthing according to your advice.

Thank you

[Jeremy]

Hi there @marianzigo,

Thank you for your reply and confirmation.

We're glad to hear that you've found out what was causing this.

Let us know if we can help you with anything else.

Have a great Friday and a wonderful start of your weekend 🙂

Cheers!