[WP8.1] Offline tracks regularly desync

[alexduffy]

Hi, just a bit of background info first. I'm a Nokia Lumia 830 user on the newest version of Spotify for Windows Phone 8.1. The problem I'm having is a new problem, only occuring within the past month or so.

The issue I'm having is that all my songs will quite often desync from my phone, and considering I have about 1200 songs synced with an unstable internet connection, it's an irritating issue. Often, I will go to play a song, only for my phone to tell me that the playlist which is usually checked as synced offline is unchecked. I'll turn the feature on again, only for everything to need a resync. It's a really irritating issue which I'm hoping can be solved easily. I've tried restarting the phone, closing Spotify, etc, just in case it's a visual error, but it doesn't work.

I have two questions about this. First, has anyone else come across this issue before? And secondly, how can I resolve this issue?

[mrkiu]

Everyone on WP8.1 is facing this issue. I am on Lumia 735.

The only solution is to re-download again and again... Maybe one day Spotify team will consider WP users as others and provide a stable app.

[alexduffy]

Thanks for the response! It's an incredibly irritating thing to happen, especially when regular online playback is so poor. I hope there's a solution for this soon, but I'm not getting my hopes up.

[alexduffy]

Apologies for bumping this topic, but this issue still occurs for me and it frustrates me so much. It's now happening a lot more frequently too - I recently had to resync my music and then after two songs it desynced again. Due to the fact that the app cannot keep a connection to the internet either, it means it can take hours to download music. If anyone has anything that could help me, it'd be much appreciated. 

[Jamie123451]

The same happens to me on my sony vaio, furthermore the app store (apple) currently wont let me update the phone app...really wish I had not purchased a one year premium subscription!  Will strongly advise all friends against it!

[Jamie123451]

The same keeps happening to me on my sony vaio, plus the apple app store wont allow me to update the phone app...really wish I had not bought a years subscription!