Web Player Freezing

[Heather42]

So I am having troubles with Spotify Web Player. I have not had trouble before until now. 

I try to play a song and after so many seconds it just freezes and wont play. My internet is just fine so it isnt my connection. Example: I click on a song, it plays for about 30 seconds. It then stops and wont play for so long then sometimes it will play a couple more seconds and stops again. Today I havent been able to finish one song because I have to refresh the web player. 

I have tried logging out of everything, closing Chrome, allowing ads on Web Player, and uninstalled Spotify on my desktop. Desktop Spotify was causing me troubles too with crashing my entire computer awhile back and that is why I started using Web Player. 

I should mention that most of the time im just sitting on my computer and it will do this.

[Jemi]

Hey @Heather42, help's here.

We suggest that you do the following:

• Make sure your browser is up-to-date.
• Open the Web Player in an incognito window. 
• Make sure Spotify is enabled in your firewall settings. 
• Log out everywhere from your account page.
• Try a different browser and see if the same thing happens. 
• Reset your password.

If you want, we can also help you out with the desktop app. Have you tried a clean reinstall? What happens when it crashes?

Get back to us with screenshots and we'll help you out. 

All the best! 🙂