[Web Player] Player controls not responding (HTTP 403)

[kittsville]

Plan

Premium

Country

UK

Device

MacBook Pro (16-inch, 2019)

Operating System

Mac OS Big Sur v11.5

Browser

Chrome v92.0.4515.107 and Firefox v89.0.2

Issue

The web player controls don't respond to the Play, Next or Previous buttons. Firefox and Chrome Dev Tools both report an HTTP 403 error.

Debugging Steps Taken:

- Force Refresh (Cmd + Shift + R)

- Log out and back in

- Flushed sockets (chrome://net-internals/#sockets)

- Use different browsers (Firefox vs Chrome)

- Use different connections (home Wi-Fi vs tethered from phone)

Chrome Dev Tools:

vendor~web-player.08cc07aa.js:1 POST https://gew-spclient.spotify.com/connect-state/v1/player/command/from/131ff2d1a683e44df00ae71a1d91817c93e2fa3d/to/131ff2d1a683e44df00ae71a1d91817c93e2fa3d 403

 Firefox Dev Tools:

XHRPOSThttps://gew-spclient.spotify.com/connect-state/v1/player/command/from/4c8df00367e6450ca0c397c8f606e5f8e5f66534/to/4c8df00367e6450ca0c397c8f606e5f8e5f66534
[HTTP/2 403 Forbidden 55ms]

[kittsville · Accepted solution]

The source of the error was found by a support agent:

There were two duplicate accounts with the same email address, one of which was created through Facebook.