Web player crashes instantly

[reconman12]

Today I wanted to play a playlist. As soon as I clicked on the play button, the whole page became black.

Now whenever I open spotify, it forwards me to open.spotify.com/browse/featured, displays the web player for less than half a second and then the web player crashes.

Chrome console logs:

Failed to load resource: the server responded with a status of 400 ()
web-player.2986d503.js:1 Uncaught TypeError: Cannot read property 'type' of null
at t.value (web-player.2986d503.js:1)
at h (web-player.2986d503.js:1)
at beginWork (web-player.2986d503.js:1)
at i (web-player.2986d503.js:1)
at o (web-player.2986d503.js:1)
at S (web-player.2986d503.js:1)
at b (web-player.2986d503.js:1)
at v (web-player.2986d503.js:1)
at y (web-player.2986d503.js:1)
at c (web-player.2986d503.js:1)
at Object.enqueueSetState (web-player.2986d503.js:1)
at i.v.setState (web-player.2986d503.js:1)
at i.onStateChange (web-player.2986d503.js:1)
at Object.notify (web-player.2986d503.js:1)
at e.notifyNestedSubs (web-player.2986d503.js:1)
at i.onStateChange (web-player.2986d503.js:1)
at y (web-player.2986d503.js:1)
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at Object.dispatch (web-player.2986d503.js:1)
at d.<anonymous> (web-player.2986d503.js:1)
at d.s.emitEventSync (web-player.2986d503.js:1)
at d.<anonymous> (web-player.2986d503.js:1)
at f (web-player.2986d503.js:1)
at e (web-player.2986d503.js:1)
api.spotify.com/v1/episodes/meta:1

Firefox console logs:

TypeError: p.default.from(...) is null[More Information] web-player.2986d503.js:1:976182

value https://open.scdn.co/static/web-player.2986d503.js:1:976182 h https://open.scdn.co/static/web-player.2986d503.js:1:361202 beginWork https://open.scdn.co/static/web-player.2986d503.js:1:369163 i https://open.scdn.co/static/web-player.2986d503.js:1:373003 o https://open.scdn.co/static/web-player.2986d503.js:1:373282 S https://open.scdn.co/static/web-player.2986d503.js:1:376225 b https://open.scdn.co/static/web-player.2986d503.js:1:375768 v https://open.scdn.co/static/web-player.2986d503.js:1:375605 y https://open.scdn.co/static/web-player.2986d503.js:1:374984 c https://open.scdn.co/static/web-player.2986d503.js:1:374446 enqueueSetState https://open.scdn.co/static/web-player.2986d503.js:1:363804 v.prototype.setState https://open.scdn.co/static/web-player.2986d503.js:1:313921 t.a/</l</i.prototype.onStateChange https://open.scdn.co/static/web-player.2986d503.js:1:195030 <anonym> self-hosted:989:17 notify https://open.scdn.co/static/web-player.2986d503.js:1:569561 o</e.prototype.notifyNestedSubs https://open.scdn.co/static/web-player.2986d503.js:1:569178 <anonym> self-hosted:989:17 t.a/</l</i.prototype.onStateChange https://open.scdn.co/static/web-player.2986d503.js:1:195048 <anonym> self-hosted:989:17 y https://open.scdn.co/static/web-player.2986d503.js:1:189635 t.default/</</< https://open.scdn.co/static/web-player.2986d503.js:1:457978 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:929271 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:922775 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:920956 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:920006 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:919557 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:910695 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:904978 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:928892 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:903829 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:903447 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:219278 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:903064 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:878982 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:875804 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:643603 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:637876 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:635847 dispatch https://open.scdn.co/static/web-player.2986d503.js:1:483691 C/t</< https://open.scdn.co/static/web-player.2986d503.js:1:642458 s.prototype.emitEventSync https://open.scdn.co/static/web-player.2986d503.js:1:52809 s.prototype.emit/< https://open.scdn.co/static/web-player.2986d503.js:1:52117 <anonym> self-hosted:989:17 f https://open.scdn.co/static/web-player.2986d503.js:1:663183 e https://open.scdn.co/static/web-player.2986d503.js:1:662874

[SpiceMouse]

Yes, same for me using 3 different browsers. I guess it is a general issue

[McCauley]

the same for me.

black screen in chrome and firefox.

[geekazoid]

same here... btw are you guys sitting behind a proxy??? just checking as i'm only using the webplayer behind a proxy.

[McCauley]

I've tried with another account and it works fine. It's my account. 

It fails in different computers

[cdeitrick]

I am having this problem today as well.

[reggert]

Same here. It appears that it happens because https://api.spotify.com/v1/episodes/meta is returning a "400 Bad Request".

The JSON payload of the response is

{
"error" : {
"status" : 400,
"message" : "invalid id"
}
}

[mysticodex]

Same issue here.

Are we soft banned?

[leonardocvieira]

A just reopen my browser now and it's back! Try it again now! 

[mysticodex]

Yep, it's back up and running. Nice two to three-day outage we had there!

[Happyfacre]

Same for me, tried in crome and edge but same problem on both..
Tried clearing my cookies too but didint help, hopfully it get fixed more me too

[mysticodex]

It's a rolling outage for certain users. Might be up randomly for you at any moment. Keep your fingers crossed!

[reconman12]

It's still crashing on my side.

[jylipaa]

Same here - still crashing. Latest Firefox, Win10 64bit

[maximustermausi]

After login the menu of the web player is visible for a split second then disappears leaving the browser viewport in a blank grey color both in firefox and chrome.

[drjstuck68]

The same for me. Black screen after one second, since yesterday at least. Is there any solution or do we have just to wait?

(Firefox 60.0, Win 10)

[whoseonit]

I have this issue too.

[reconman12 · Accepted solution]

I contacted Spotify support on Twitter today. It was obvious that the person I was talking to was following a script. Almost all error details I gave them including the info from this thread was ignored.

Only through some Javascript debugging out of frustration I found the source of the problem.

When the web player loads, it tries to load the last song you've played. An old version of the web player seems to have set the song URL to "spotify:meta:context". When the current web player tries to load the song behind that URL, it fails to do so and crashes.

The only solution I've found so far is to open the Spotify app and play any song. That will set the last song played variable correctly and you'll be able to use the web player again.

Edit: Another person also found the solution of quickly playing any song or playlist before the web player crashes.

I hope that the Twitter support person doesn't ignore all the technical details I gave them and will forward it to developers. So far no bug report was opened at https://community.spotify.com/t5/Ongoing-Issues/idb-p/ongoing_issues.

[whoseonit]

That fixed it for me. Amazing work! 

[maximustermausi]

Great! That solved the problem for me 🙂