When i don't have internet Spotify doesn't let me play song even downloaded

[Frankinthecloset]

Spotify doesnt play songs when i dont have internet even when the playlist are downloaded

[MihailY]

Hey,

Thanks for posting in the Community.

As a first step, we'd recommend performing a clean reinstall of the app to see if that resolves the issue. You'd also want to make sure that Spotify is set as an exception in any battery or memory optimizing services on your device.

Let us know if that helps.
 

[Frankinthecloset]

Hi, I've already tried all of that and still doesn't work. I used to have my own plan but since i joined to a family plan it's been failing, i don't know what else to do

[Kiril]

Hi there @Frankinthecloset,

Thanks for the response. In order for us to give you better suggestions, can you please provide us with the following info:

• What is the exact behavior app that you're experiencing?
• Can you send us a few screenshots or a short video of it?
• Does this happen on all devices or only one?
• What is the make, model, OS Version and Spotify version of the affected device?

Keep us posted, we'll be on the lookout for your reply.

[Frankinthecloset]

Hi

1. I've got some playlist downloaded but when i don't access to wifi the playlist doesn't play any song, I don't get ads but I can't listen without wifi either

2. As you can see in the screenshots it shows that its apparently downloaded but the songs are sharp meaning they cant play, also, the screenshots are in spanish but in the black line says that there's no connection to internet when the olaylist is downloaded 

3. This only happens on my device, the other people connected to the family plan or on my PC I don't have this problem 

4. The Spotify version is 8.7.90.544

[Dian]

Hey @Frankinthecloset,

Thanks for the replies and the troubleshooting tried so far.

In order for you to be able to listen to content without an internet connection, you'll have to turn on Offline Mode. Here is how to do that. Could you confirm you've done that and it doesn't work?

Keep us posted,

Cheers!

[Frankinthecloset]

Hi, I've also tried that, this is a video of how it shows the same on offline mode. Sorry I couldn't put the application on english

[AlejaR]

Hey @Frankinthecloset,

Thanks for your reply and for all the detailed info shared. 

We really appreciate the time you take to report this; these details help us a lot. We can confirm the right team is aware of the inconvenience and is currently looking into it in this thread.

We'd recommend having a look at it and providing us with the info we're asking for in the status; you can also try the alternatives suggested there as well. Rest assured this is being investigated. We’d suggest adding your vote in the thumbs up icon and subscribing to it in the three dot menu, so you get notified as soon as we have any updates to share.
 

We hope you found this helpful. We're always here to help.