Why do so many ads run in a row in mobile? Is it a bug?

[TheDoctor1977]

After one or two 3-4 minute songs on mobile, I am usually met with 3+ minutes straight of video ads. Is this a bug? I would rather listen to music than the exact same monotone lines from an advert voice actor over and over again.

[Alex]

Hey @TheDoctor1977,

Thanks for reaching out about this in the Community!

If you're experiencing multiple ads, one after the other, run through the following troubleshooting:

• Performa a clean reinstall of the app on your phone.
• The next time you get a video ad, leave it playing. Don't navigate to a different app or turn off the scree.

Let us know if that helps 🙂

[TheDoctor1977]

I have already done this multiple times in the past.

[Eni · Accepted solution]

Hi @TheDoctor1977,

Thanks for your reply. 

To get the 30 min uninterrupted playback you need to keep the video ad in focus and you have to make sure not to navigate to another app, browser, etc.

It's also important to be careful of accidentally clicking the "No, thanks" button when prompted to watch the ad.

If you have any questions, just let us know 🙂