Why i can't play this song only?

[Phoebecroco1]

So, i'm already trying to play this song again and again and nothing happens. I got my wifi, premium spotify, and can play all songs on spotify but not this song. I already check my setting too but i think its fine. I don't know wth is happening but please tell me how I fix this. Thankyou 🙂

• Nb : the song -> IU - Zezé

[Julian]

Hi @Phoebecroco1, welcome to the Spotify Community!

If this is happening only with that one song, send us the URI link so we can check it from our end. In order to get it you'll only need to click the 3 dot icon next to the song > Share > Copy URI or link.

Also, if you try to play the song from the artist profile, does the same thing happen?

Keep us posted.

[Phoebecroco1]

Hello, thankyou for your responses. Yes, i still can't play this song even
from the artist profile. Hope that you can help me fix this problem.

Here's the link = IU - Zezé :
https://open.spotify.com/track/1dwOTQnBuN8LeVX4jNwJXS?si=rZ3l3EwtTNyeLKsy4XZIKg

[Chris]

Hey @Phoebecroco1,

That's odd! Could you try a quick reinstall? 

If that doesn't help, could you let us know if it's just the one song, or the whole album that you're unable to play?

Keep us posted!

[Phoebecroco1]

Hello! Thanks for your help, I follow your advice and it works! I
re-install the app and finally that song can work properly.
Thank you very much 🙂

[Melody · Accepted solution]

Hey, @Phoebecroco1

Thanks for confirming, we're happy to hear!

Any questions in the future, just give us a shout.

We'll be here to lend a hand.

All the best,

/M