Why isn’t my extended streaming history data ready yet?

[#1]

Can I re-request my extended streaming history? It’s been over 30 days and I haven’t received an email saying my data is ready. I requested the data on the 14th March.

[Joan]

Hi there,

Thanks for reaching out. Make sure to first check your spam and junk folders as the email might have been sent there. If you can't find it, you can try and resubmit the request. If afterwards you continue to face any difficulties, you can reach out to our support team and they will gladly assist you further. When doing so, make sure to have all your payment info on hand, as those will be necessary for search and verification.

Hope this clears things up.