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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • wadwaddwa14
  • Visitor
  • 16175 Views
  • 101 replies
  • 10 likes
  • Other
  • 16175 Views
  • 101 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21081 Views
  • 9 replies
  • 2 likes
  • Other
  • 21081 Views
  • 9 replies
  • 2 likes

Superuser Contribution Playlist on phone not the same as on computer

None of the below information is PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,my playlist from my library on my phone is not the same a...

  • Visitor
  • None of the below information is  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc...
  • AlejaR
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sound on Samsung TV and Soundbar connected thru the ARC.

PlanFreeDeviceSamsung TV UE43MU6172Samsung Soundbar K450Operating SystemTizenMy Question or IssueI have a UE43MU6172 ​​(Tizen) TV and a Samsung K450 soundbar connected to the TV via HDMI (ARC). After installing and running the Spotify app, there is n...

  • Newbie
  • Plan Free Device Samsung TV UE43MU6172 Samsung Soundbar K450 Operating System Tizen My Question or Issue I have a UE43MU6172 ​​(Tizen) TV and a Samsung K450 soundbar connected to the TV via...
  • AlejaR
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution The number of songs in collaborated playlist are limited

PlanPremium DeviceXiaomiOperating SystemAndroid My Question or IssueI have a collaborated playlist shared with my boyfriend. I realised we can only add 50 songs to this list and adding more songs means Spotify will remove the older ones. We would lik...

  • Newbie
  • Plan Premium   Device Xiaomi Operating System Android   My Question or Issue I have a collaborated playlist shared with my boyfriend. I realised we can only add 50 songs to this li...
  • AlejaR
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • collaborated
  • 172 Views
  • 1 replies
  • 0 likes

Connect to Spark 40 and Spark 2 Amps

Fix connectivity that you've known about for over a month! Spark 40 has a link to connect with Spotify, but I get an Unknown Error. I joined Spotify to enable Spark's Auto Chords feature; if I can't connect to the Spark, then I'll drop Spotify. Cheer...

  • Newbie
  • Fix connectivity that you've known about for over a month!   Spark 40 has a link to connect with Spotify, but I get an Unknown Error.  I joined Spotify to enable Spark's Auto Chords featu...
  • Not applicable
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing size and font of lyrics - on computer, web navigator

Hi everyone,Is it possible to change the size and font of the lyrics, when spotify is displayed on the web navigator ? I found several guides which say it is possible to do so, by clicking on "settings", but it doesn't seem to exist anymore.I can sho...

  • Newbie
  • Hi everyone, Is it possible to change the size and font of the lyrics, when spotify is displayed on the web navigator ? I found several guides which say it is possible to do so, by clicking on "sett...
  • Novy
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • Other
  • 244 Views
  • 1 replies
  • 0 likes

特定の曲だけが聞けないのはなぜ?jinのclose to youだけが再生されませんどうしたらいいですか?

星が噂するからのostか再生されません。画面上には出てくるのですが画面が薄くて何度試しても再生されませんどうしたらいいですか?

  • Visitor
  • 星が噂するからのostか再生されません。画面上には出てくるのですが画面が薄くて何度試しても再生されませんどうしたらいいですか?
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can only see next songs in a playlist

How can i see the songs that previously played in my current playlist?I can only scroll down and see the upcoming songs but not the already played ones without continuesly pressing the "last song" button.I just want the playlist overview to be like t...

  • Visitor
  • How can i see the songs that previously played in my current playlist? I can only scroll down and see the upcoming songs but not the already played ones without continuesly pressing the "last song" ...
  • AlejaR
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kupilam z aplikacji żappka premium 3 mies. 2 tyg. temu a dzis mi wygasło

Nie mam juz premium mimo ze dwa tygodnie temu na aplikacji żappka wykupilam za żappsy 3 mies. Minely 2 tyg. i dzisiaj mi wygasło

  • Visitor
  • Nie mam juz premium mimo ze dwa tygodnie temu na aplikacji żappka wykupilam za żappsy 3 mies. Minely 2 tyg. i dzisiaj mi wygasło
  • OscarDC
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution me cobraro algo que no tengo conocimiento, spotify stockholm swe, que es?

hace dias me viene apareciendo un intento de cobro de un supuesto" spotify stockholm swe" en ningún momento accedí a que eso sucediera, ya que yo no soy quien paga spotify, consumo música desde la plataforma pero yo no pago y menos con la tarjeta que...

  • Visitor
  • hace dias me viene apareciendo un intento de cobro de un supuesto" spotify stockholm swe" en ningún momento accedí a que eso sucediera, ya que yo no soy quien paga spotify, consumo música desde la pl...
  • Corin1
  • Visitor
  • 2679 Views
  • 7 replies
  • 0 likes
  • 2679 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify is not displayed properly

Me and my friends wanted to do a party at my house, installed the app on my Android TV box and got this problem.PlanFree/PremiumCountryArgentina (Device is from Brazil)DeviceAthomics Way (Brazilian)Operating SystemAndroid TV (10.0 / v1.0.2) My Questi...

  • Visitor
  • Me and my friends wanted to do a party at my house, installed the app on my Android TV box and got this problem. Plan Free/Premium Country Argentina (Device is from Brazil) Device Athomics Way ...
  • Ivelina
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Google Home only plays recently added songs

I've had a spotify account for quite a while now and have been collecting songs under "your music" for quite a while - I don't know how many songs, but it's a significant amount. I recently got a Google Home Mini, and when I ask it to play music, reg...

  • Newbie
  • I've had a spotify account for quite a while now and have been collecting songs under "your music" for quite a while - I don't know how many songs, but it's a significant amount.  I recently got...
  • Mcrumpto
  • Newbie
  • 1813 Views
  • 5 replies
  • 4 likes
  • music
    Other
  • 1813 Views
  • 5 replies
  • 4 likes

Can't make collaborative playlists on Chromebook?!

I thought I was going crazy - the Google posts talking about collaborative playlists are pretty recent, but I spent 30 minutes clicking all over the place in Spotify in the Chromebook "app" (I guess that's just a fancy button to take you to the defau...

  • Newbie
  • I thought I was going crazy - the Google posts talking about collaborative playlists are pretty recent, but I spent 30 minutes clicking all over the place in Spotify in the Chromebook "app" (I guess ...
  • RayRayy06
  • Visitor
  • 4293 Views
  • 6 replies
  • 25 likes
  • Web Player
  • 4293 Views
  • 6 replies
  • 25 likes

Superuser Contribution Why do you need a VAT number for audio ads in the UK? It stinks of big label bias

I dont understand why this is, what about the little labels who dont do it or the money but need exposure

  • Roadie
  •     I dont understand why this is, what about the little labels who dont do it or the money but need exposure
  • Micke681
  • Newbie
  • 7281 Views
  • 27 replies
  • 16 likes
  • Other
    Premium
  • 7281 Views
  • 27 replies
  • 16 likes

Superuser Contribution Last.fm is not scrobbling

I have windows 10 (desktop) and the Spotify application. I try to disconnect and turn on the plug again. I log out of the spotify application and log in again. It still does not work. scroble works only by open.spotify.com. Please help.

  • Regular
  • I have windows 10 (desktop) and the Spotify application. I try to disconnect and turn on the plug again. I log out of the spotify application and log in again. It still does not work. scroble works o...
  • Zap4ick
  • Casual Listener
  • 383631 Views
  • 44 replies
  • 25 likes
  • Samsung
  • 383631 Views
  • 44 replies
  • 25 likes

Superuser Contribution New music friday doesn't refreshes

The spotify playlist "New Music Friday" that used to refresh every week doesn't refreshes since early October 2023 to all users in Israel. Is there a way to fix this?

  • Casual Listener
  • The spotify playlist "New Music Friday" that used to refresh every week doesn't refreshes since early October 2023 to all users in Israel. Is there a way to fix this?
  • alongoldenberg
  • Casual Listener
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Superuser Contribution Removed a recommendation by accident!

Okay so, I've created a playlist with my friend. I used the enhance feature and I started playing a song - literally a second - and I accidentally clicked remove recommendation/remove from playlist! :(!!! Is there any way that I could find the name o...

  • Visitor
  • Okay so, I've created a playlist with my friend. I used the enhance feature and I started playing a song - literally a second - and I accidentally clicked remove recommendation/remove from playlist! ...
  • Not applicable
  • 1205 Views
  • 2 replies
  • 0 likes
  • 1205 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Struggling on Sony Walkman NW-A306

I previously had a Sony Walkman NWA-105 which I used exclusively as a dedicated music device for stored music on the default app and Spotify. It was getting a bit slow at times as the memory was quite full, and then I dropped it in the bath (doh) so ...

  • Casual Listener
  • I previously had a Sony Walkman NWA-105 which I used exclusively as a dedicated music device for stored music on the default app and Spotify. It was getting a bit slow at times as the memory was quit...
  • snizam01
  • Visitor
  • 2662 Views
  • 4 replies
  • 2 likes
  • Sony
  • 2662 Views
  • 4 replies
  • 2 likes

Casting to a speaker is way too loud now on lowest volume

I use my smart speaker to fall asleep to music, and the lowest volume (between 5% and 10%) has been perfect for years. But recently this got changed: even 3% volume is much louder than 10% used to be (seriously, my ears get blasted), while anything l...

  • Regular
  • I use my smart speaker to fall asleep to music, and the lowest volume (between 5% and 10%) has been perfect for years. But recently this got changed: even 3% volume is much louder than 10% used to be...
  • Wouterkyn
  • Casual Listener
  • 1513 Views
  • 4 replies
  • 8 likes
  • Other
  • 1513 Views
  • 4 replies
  • 8 likes

Superuser Contribution Add album link to current playing song

Hi it would be nice for the screen that shows the current playing song to have an album link possible either by double tapping on the album artwork itself to get to the album a link with the name of the album next to the artist name or under or the s...

  • Casual Listener
  • Hi it would be nice for the screen that shows the current playing song to have an album link   possible either by double tapping on the album artwork itself to get to the album   a link...
  • MihailY
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes