Windows Phone 8.1/10: cannot install, Error 0x8103010B

[Ulrab]

Hello,

We have two Lumia 735 at home using the Spotify app. Premium Account. Both Windows Phone 8.1 Denim

One of the Lumias started to have problems with Spotify app, when started to play a song it close suddenly no matter what song.

Trying to fix that, I uninstalled the Spotify app, and after that I cannot succesfully install Spotify anymore. I always get the same error after the 14,2 Mb download: There was an problem, error code is 0x8103010B

I tried to reboot several times and always get same error after downloading. Even after upgrading the Windows Phone to latest Windows Phone 10, I cannot install Spotify on it any more.

On other hand Spotify app is working well in the second Lumia 735 we have, even after upgrading to Windows Phone 10.

What can I do?

Thanks in advance.

Raul

[zatapundi]

I have Microsoft 640 with windows 10 and I have the same problem.

[Ulrab · Accepted solution]

Solved! by doing a factory reset, reconfiguring and reinstalling everything. 😞