Won't play music on only my school chromebook

[Treagan_K]

Plan

Premium Family

Country

usa

Device

Chromebook

Operating System

Version 114.0.5735.239 (Official Build) (64-bit)

My Question or Issue

 whenever I try to use Spotify on only my school chromebook I get the same error everytime, I will attach a photo. I asked my school's IT department and I got a response on thursday

Spoiler

"I sent this info to our tech department and just got a response. I was thinking our new filter was maybe causing you some issues, but they said spotify and pandora are still supposed to work. I think this is maybe a problem on your end. Hope it starts working soon, if it hasn't already."

Please help me fix this.

[Dian]

Hey @Treagan_K,

Thanks for posting in the Community.

Could you try clearing the cache and cookies of your browser?

Does a different account on the same device behave the same?

Are you able to connect the Chromebook to a different network and try again?

Keep us posted.

Cheers!

[Treagan_K]

I did everything you told me to do using 3 different wifi networks my house, at school, and my tablet USB tethering. The only thing I can ever get to play is advertisements on the non premium account. 

[MihailY]

Hey @Treagan_K,

Thanks for getting back to us.

If you're still having issues, it's best to consult with your school's IT department again and let them know that you're unable to play Spotify. We can confirm that there shouldn't be any issues on our end.

Cheers,

[Treagan_K]

Im waiting for an answer from them and I hope to have it by Monday or i'll go talk them in person

[Dian]

Hey @Treagan_K,

Thanks for the reply.

Keep us in the loop, we're awaiting your reply so we can help further.

Cheers!

[Treagan_K]

I talked to them a little more and they said it's not their top priority so it may take a while to get a response

[Treagan_K]

So, today I logged on spotify and it starts playing the music I haven't talked to my schools IT department yet so I don't know if they did something or if magicly started working.